Reviews (1,094)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.

Edited May 11, 2023

Attention Needed - Compatibility Issues with Shopify Market and Geolocation

I feel compelled to share my experience with this app, especially for Shopify stores that have geolocation or international currency needs. Although the support team was initially responsive and agreed to a custom project that included specific customizations for our Shopify Market transition, the process was not smooth. The goal was to enable our international customers to add customizations in their local currencies.

While the CSS work was completed on time, communication ceased when it came to the geolocation/international currency aspects of our requirements. Despite multiple follow-ups asking for updates, we received no responses.

In the end, we were compelled to find an alternative personalizer app that is compatible with Shopify Market, Geolocation, and International Currency. I would hesitate to recommend this app to other stores with similar needs.

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We have been using Zepto for almost one year now - have to say this is the best personalizer app so far. Not only tons of customization options are available, but also super responsive support team help to address problems asap.

advene
United States
Over 3 years using the app
February 21, 2022

Application très bien construite et facile à mettre en place. Support très réactif et à l'écoute de tous les besoins ou demande !

Wood&Chic
France
About 2 months using the app
June 6, 2023

They responded very quickly to my request. And solve my problem within seconds. The app itself is pretty well-developed and thoughtful. Easy to use for POD merchants. Highly recommend!

GenesisGarb
Hong Kong SAR
About 2 months using the app
September 9, 2021

I love this app and if you have any problems as I have on a number of occasions the help team is there instantly and sorts it straight away and they are always great to speak to. Well done!

Cornish Fudge Company
United Kingdom
About 2 months using the app
June 11, 2018

Highly recommended app and perfect for our needs. It even does a few more things that isn't fully shown by the examples, which has been a great bonus. Customer service is pretty amazing as well. This app and developer have seriously exceeded my expectations.

Bear Buggy
United States
About 1 month using the app
May 26, 2020

Support for this app is excellent! Support Rep Arafath was very helpful in getting my first personalized up and running smoothly. He was very patient with me and even made extra tutorial videos that took me step-by-step through my goals. 5 Stars! Highly Recommended!

honorfab
United States
About 1 month using the app
August 1, 2022

Customer support is great, it helped me a lot to set it up when initially i was lost! I would recommend to contact support when needed

Stilnest
Germany
About 1 month using the app
November 2, 2020

Often modify a place, but other problems that did not work. After the modification, the relevant functions were not fully tested. More than one month has passed, and the communication response is slow!!!

Polarisneon online store
Hong Kong SAR
About 3 years using the app
Zepto Apps replied April 16, 2021

Thanks for taking the time to review. We have solved everything as requested. We demand a fair review.

January 31, 2020

This app allows our customers to be able to see what they're wanting, on the screen right in front of them. It's simple to set up, more time can be invested to get more complex customisations working. The support team is also amazing, they are always willing to help and point me in the right direction to solutions.

Thank you Product Personalizer!

Bramble Signs
United Kingdom
About 1 month using the app
February 15, 2023

This app is the top choice for selling customized products and offers great value for money compared to other alternatives. After trying several applications, I found that this app was the only one that provided the best results.

VENTUM ME
United States
About 1 month using the app