Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.

August 12, 2021

I have always wanted to let clients choose their exact chocolates in the box...and this app delivers. I am pretty smart but not super tech-y, and was able to install and set up mostly on my own. For the things I couldn't figure out, I sent questions and customer service responded super fast and sent the code for a customized packing slip. Love love love.

Chouquette Chocolates
United States
4 days using the app
June 13, 2022

It's a great app, but it does take quite a lot of time to set up if you want to make it perfect. The support team are really good and reply fast, they help guide you through the process.

Venna
United Kingdom
3 months using the app
October 26, 2021

We're trialing this app and so far so good. Good support from both Al Amin and Shahariare, who both were very quick to respond and went above and beyond to resolve the issues we were having.

Ale Weston
United States
4 days using the app
January 21, 2017

Good app and good and fast support.

One area for improvement could be bulk editing though. Would make the process much faster =]

Adrienharper
Australia
3 months using the app
June 23, 2022

App is working well in our store so far and the support team is very helpful. They walk us through with the hurdles we encountered during setup.

Happy Style Co
United States
4 days using the app
October 13, 2021

I'm still in the process of setting this app up (I have a lot of products with a lot of different options) but so far I'm really excited with what I'll be able to achieve with it and how much time it will save me in the long run! The support team have been so patient and helpful to me when I need tweeks and my silly questions answered!

Tops by Tash
Australia
3 days using the app
October 25, 2019

Really great app and top notch customer service. The app does exactly what I was looking for it to do. When I had trouble originally getting it set up on my store exactly how I wanted it I contacted the customer support team multiple times, and each time I received a response within 24 hours. At one point they even went into my store and were able to modify the code to set it up properly for me! 5 stars

Timelapse Co.
United States
3 days using the app
Edited December 4, 2021

I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.

Forked Again
United States
3 months using the app
August 12, 2021

Great app, packed with useful options. Once installed, it already adapted to my theme almost perfectly. I only needed a very few, minor tweaks and the developer was very fast and responsive in making them.

Signage Art
United States
3 days using the app
Edited October 4, 2021

Provided quick help with monogram fonts. Solved my issue quickly and provided accurate support to correct problem

Threadart.com
United States
3 days using the app