Reviews (940)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.

November 13, 2021

We can´t install the app. Please help, we would like to install it and use it for our custom products

LINDAS
Spain
About 1 month using the app
November 19, 2021

So far, this app has exceeded my expectations. Its ease of use from a configuration point of view is amazing. It has made meeting the customer experience a pleasant one.

Doivity
United States
About 1 month using the app
May 8, 2019

Personalised file that customer creates and is saved in the cart is not editable.
Only an encapsulated pdf or png is available.

Personalised Plate Frames
Australia
About 1 month using the app
Zepto Apps replied May 9, 2019

Update: We have introduced vector PDF (editable) and SVG . You may consider to come back with us

Thanks for taking time for preview. Sorry these features were never part of the app and not featured in the app description.

August 18, 2020

I wait one week Response!I have a problem with the application.And I wrote to them 3 times.Unfortunately no answer for a week

infinitybabylove
Austria
About 1 month using the app
Edited September 7, 2019

I originally posted a not so great review about this. However, the owner contacted me to offer to help which I appreciate. Sounds like some updates are coming and now that I figured it out, it does Exactly what I want it to do!

Ink Paw Designs
United States
About 1 month using the app
November 12, 2022

cette application répond a ce que je recherchais , le service technique est vraiment très réactif (moins de 3h), ils ont réglés un petit problème que j'avais rencontré très rapidement.

photo-gravure
France
1 day using the app
September 22, 2021

Very fast and good support! I just installed the app and got instant help with modifications. So far so good.

Harry Rain
Sweden
1 day using the app
Edited August 7, 2021

doing great! Product Personalizer is rocking editor game and customer support is on point. Saturday 11 pm (my timezone). Working for 3 hours with that guy helping me editing my editor. just awesome.

gluecksdruckerei
Germany
1 day using the app
September 24, 2022

Great app that fulfilled what's promised. The support team was very responsive, appreciate the prompt responses!

floraandc
Australia
About 1 month using the app
October 28, 2021

We are just starting with this app so cannot give full marks yet but, although it is a little tricky to understand at first, we have found so far that it is quite versatile and does pretty much what we need (the ability for customers to be able to only upload images that we provide and/or change the size and position of their selected images would be a great additional feature to have).
Only had a couple of issues so far and found the support team to be very fast and helpful (call out to Shahariare for his assistance here).
Recommend on our experience so far.

UNISSOGRAFF™LONDON
United Kingdom
About 1 month using the app