Reviews (1,094)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.
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App has major reliability issues.
07/02/2020 (12:03pm EST) -- App is still down. No response from Support.
07/02/2020 (12:41pm EST - Claims App Is Up) -- App is still down.
Thank you for taking the time to review.
There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file and caused the app unusable. After contacting them for a few hours we were able to resolve the issue
Please delete your browser cache and recheck now.
This is not going to happen again we promise!
you can reach us at support@productpersonalizer.com
Please consider deleting the review to help us
We are deeply concerned and sorry for this issue.
Thank you for your patience!
Kind Regards,
Saifullah
Product Personalizer
awesome customer service very helpful and quick response! thank you i would recommend this app to everyone
100% satisfied, great functionality and easy setup, the best personalizer I have tried for our business. Also great customer service will nicely guide you through things you won't be able to setup yourself Thanks Shamsuddin
Amazing app, quick and efficient customer support! What more can you ask for? Strongly recommend Product Personalizer!
The best and fastest customer support!
Update... Finally had some time to dig into this app the other day and had a positive experience with it. I don't like that they don't have phone support but Saifullah was helpful and very attentive through email in helping me to get my first product launched. I'm not very technical so this stuff is hard for me but every question I had was responded to with a portion of the manual with where I could figure something out. Some things took a while to figure out (mostly because I'm not technical, partly because I think the manual was written by someone who is) but once I did figure them out it was impressive of how easy it was. There are some things I still can't figure out but I'm sure I will with Saifullah's help and I'll update once I do.
Just tried to submit this as a 2 star review and it wouldn't let me. Not sure why. I downloaded this app a few days ago and am not sure what to think yet. I think it has what I want to use it for and they were quick in installing it on my theme, but I haven't been able to figure out exactly how to build a product the way I need it. I've sent 3 or 4 messages to their support to see if we can set up a support session to walk me through my first product and I haven't got an answer to that. Hoping I get some help and that it works out.
I am very happy with this app particularly the new upgrade, which has made the whole experience much easier to use. The helpline chat is most invaluable.
We are using this app for all of our personalized products and it has been incredible the amount of control it offers. We have been able to flawlessly implement all of our design offerings from complex to monograms to file uploads. The support we received during set up was incredible. The developer is very responsive with fast and effective solutions. The app loads instantly on our product pages so far and offers many features to make it both desktop and mobile friendly. Very highly recommended!
Superb app, and superb support. I do wish the Image grouping thing would get some re-working. (maybe the font grouping thing too) . It could maybe use more of a windows file explorer layout, with commands across the top of page. Groups as folders, thumbnails, varied sort methods, etc etc. I also think it could go with some cosmetic upgrades here and there. But it's still a great app.
Nice front-end, but if you have many products it could be a little challenging. Very good support, they say they will look into this matter
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