Reviews (1,094)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.

January 6, 2019

On paper this sounds like a good app, but its difficult to use and there is no support from the development team.

Drink Gifts .co.uk
United Kingdom
9 months using the app
Zepto Apps replied September 4, 2019

Hi, We have improved our support. You will get better customer experience service now.

December 27, 2022

I recommend this app for stores that offer customization/ personalization of products in their store. I didn't give the 5 stars because there is a learning curve with this app that I find isn't user friendly. When asking for help via live chat a response is provided quickly. If you have the time to learn how to use the app it definitely adds value to shop.

Heavens Yes Crafts
United States
9 months using the app
March 14, 2022

Great app , easy to manage. Great support if you need one. Hope will never run into issues and dont be able to resolve ;-)

magfiliana
United Kingdom
10 days using the app
July 26, 2022

Awesome product, very flexable. No other plugin I have looked at has the same flexibility as this plugin. 100% Recommend!

FAME-ily Art
Australia
10 days using the app
May 24, 2021

good app, only suitable when managing few products. it will be better if the product is divided into 2 types of group images, 1 low quality for preview and 1 high quality for print download

EzyCustom.com
Vietnam
8 months using the app
Zepto Apps replied July 27, 2021

We are happy to let you know that we have introduced two types of personalized image output for every product configuration.

April 20, 2022

The product is great but the customer service is the best part of this app, they go above and beyond. If you ever have any issues, they are always available on chat and will fix anything in minutes. Thanks for the work guys.

Exec Pens
United Kingdom
9 days using the app
August 25, 2019

Very valuable app but has glitches time to time, our customers are complaining about product personalizer being inconsistent and unstable.

RealSteel Center
United States
9 months using the app
Zepto Apps replied September 4, 2019

Hi, Thanks for your valuable review. We have sent instruction to solve the issue. Please check your email.

May 8, 2020

This app is very in-depth with a lot of amazing features to achieve almost any kind of product customization that you require. Not only is the app amazing, but so is their support team. Their team was a huge help to getting our customization setup properly. Can't thank them enough. Highly recommend this app, you won't be disappointed!

Elitist Canvas
United States
9 days using the app
May 29, 2021

Please check your app now. There is no stability with your app. So how can our customers experience and buy?

GoDuckee
Vietnam
8 months using the app
Zepto Apps replied May 30, 2021

Thanks for taking the time to review. Our server got attacked by DDOS repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load towards our server, they were able to slow down it for a couple of hours. They tried from multiple IPS. We have taken all technical measures suggested by the server team and finally detected all the IPS and block them by Cloudflare. Hope you understand our situation

January 10, 2022

Had some setup issues that I needed help with and some update wishes. Contacted support and they help me right away with making the layout as I wanted. My best recommendations.

Coolcin
Denmark
9 days using the app