Stamped Product Reviews & UGC , 6,000 reviews

Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
January 17, 2023

Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users

United States
Time spent using app: Almost 3 years replied February 17, 2023

Hi there Geckopia team,

I understand your frustration as we only have a small team doing their best to get back to all our merchant's requests.

It looks like we've resolved all but one of your support requests currently, and I've got the team looking into this now!

We've recently expanded our team to serve you better, and we're looking into more ways we can support you effectively. Live chat is definitely something we're exploring!

Please do let me know if there's anything more we can do to help!

January 17, 2023

So far so good. The reviews have greatly increased the conversion rate on our site and their technical support is quick and effective!

Bubble & Spike
United States
Time spent using app: Over 2 years
January 17, 2023

Great customer service with a quick response time! I just signed up for this app, but am excited to use it!

Angela Staehling
United States
Time spent using app: 2 days
Edited January 25, 2023

I have had a pleasant experience now with Stamped customer service. I originally had issues with Google Merchant Centre but they resolved for me over email

Pott'd People (UK)
United Kingdom
Time spent using app: About 2 months
January 16, 2023

Stamped reviews has been an awesome addition to our site. Everything displays nicely and I'm enjoying using the apps and customizations available with our Shopify 2.0 theme. The support is top notch - I've asked for numerous customizations and the staff has been able to accommodate every request. I highly recommend this app for anyone looking to add product reviews to their website.

United States
Time spent using app: About 2 years
January 16, 2023

Love the customer support service! Very quick and detailed answers! Thank you Ashok for helping us out:)

United States
Time spent using app: About 3 years
January 14, 2023

Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.

United States
Time spent using app: Over 1 year replied January 16, 2023

Hi Rachel,

Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far.

From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call.

To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated.

You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!

January 14, 2023

Using the Stamped for more than 3 years, very satisfied. The support team helped quickly and effectively.

DivaHats Boutique
United States
Time spent using app: Over 3 years
January 13, 2023

Love this app and support is great. The product page reviews are brilliant which display very nicely. Much easier to use as well on the 2.0 theme

Art Fever
United Kingdom
Time spent using app: Almost 7 years
January 9, 2023

Very helpful tech support. The Stamped team has also helped us with custom solutions for our businesses needs.

PlantX US
United States
Time spent using app: Over 1 year