Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and average order value through targeted upsell offers. It's known for its user-friendly interface, customization features, and smooth integration with other apps. The app's customer service is also highly praised for its responsiveness and helpfulness. Some merchants have reported the app quickly paying for itself, though a few have encountered issues with updates and theme compatibility. It's particularly useful for BOGO offers, cross-selling, and promoting lesser-known products.

January 14, 2017

Love the app but shutting it down because we needed to upgrade the plan is unprofessional. You gave our customers a very bad experience while we have Motivator running then the Upsell piece was disabled by Bold and does not show. We should have received an alert way in advance.

Girlactik
United States
About 1 month using the app
April 27, 2016

Product Upsell (mixed with Product Discount) is really good for those free giveaway promotions if a customers cart reaches a certain set of requirements you select. It has a nice level of customization and is pretty user friendly. I use it on multiple Shopify sites.

I did have an issue recently that I couldn't figure out how to fix. But when I contacted Bold's customer support, they were really helpful, and it was able to be fixed in a timely manner. Thanks again Dan!

Dimitramilan
United States
22 days using the app
May 16, 2016

Does exactly as advertised. Good App, find ourselves using it more and more everyday.

Zizowireless
United States
20 days using the app
January 22, 2018

The Bold Upsell app is powerful and relatively user friendly, however, the description, "Product Upsell app allows you to create Upsell and Cross-sell offers that display relevant add-on, or upgrade, products at the point of adding a product to the cart, the click of the checkout button, or even AFTER the customer has made their purchase", is misleading. *Upsells* work on the Product Page ONLY. Unfortunately, this app does not enable Upsells on the Cart page or after the customer has made their purchase.

Evivo
United States
28 days using the app
July 2, 2014

Love it! easy to install, I know customers are going to enjoy it too!

ATTIC Tea
United Kingdom
About 21 hours using the app
June 16, 2019

It's a scam. Firs time I leave a review on a Shopify app.
Only appear 1 time on 5.
First plan is 10$/month for 200 views which is absolutely ridiculous.
Don't recommend at all.

Snoofield
France
22 days using the app
April 10, 2018

An absolute nightmare. If you go ahead be aware you are waiting over a week to get things up and running. No compatibility with other apps.

My Summer Bod
Australia
20 days using the app
April 26, 2020

1. It's so difficult to use. You can't see what your cross-sell & upsell flow is cearly. Carthook does a much better job but it's too expensive.
2. It breaks down multiple functions to multiple apps and charge you much more. Want a discount function for your upsell? Buy a Discount app separately:-)

ABERLITE
United States
23 days using the app
June 29, 2018

Wouldn't recommend this at all. In theory it sounds good, but for example, i wanted to up sell so if a customer buys more than 1 item they receive a discount. It doesn't work for that. I also set up cross selling on most products on my website. I wasn't able to test it out because every browser i've already used in the past, it wouldn't show. So i finally installed firefox, just so i could test it out, and was disappointed to find that none were working correctly, they were just picking random products, not the ones i had selected. Furthermore, if any of your customers have visited your website prior to you installing this app, then it won't appear for them when they select a product- unless they use a browser they haven't used before. I'm also struggling to get support from the app regarding this.

Ltlppl1
Australia
18 days using the app
February 20, 2014

Product Upsell has really lightened our workload by recording all the bonus products we include with orders, and the customers love being able to see that their bonus is shown on the order receipt. Thanks!

Don Tolman International
Australia
15 days using the app