BOLD Upsell AI Powered Upsells
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,576)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its effective upselling features that boost average order values and sales, often noting immediate profitability. The installation process is user-friendly, and the dashboard makes it easy to track upsell performance. Customer support is frequently commended for being responsive and helpful. The app integrates smoothly with other Bold apps and Shopify, enhancing functionality. While it offers good customization for upsell offers and pop-ups, some merchants wish for more flexibility. Additional features like detailed reporting and mobile compatibility are also valued.
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The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).
Hi there. I just wanted to sincerely apologize for the mix-up, as I can completely empathize with how much it affected your store's launch. Unfortunately due to the mix-up, our team had installed the app's code rather than removed it.
We had hoped to discuss the situation over the phone with you, however couldn't reach you. I just wanted to let you know that as of September 10, the code has been successfully removed from your themes.
Again, I just wanted to apologize profusely for the issues this has caused your store. It's certainly not what we want our merchants to experience while they are using our apps.
If you have no background in backend work building website apps I do not recommend their apps. They had to do some liquid install. After it completed I just happened to stumble upon realizing my store was no longer functioning! THEY DO NOT HAVE 24 HOUR CUSTOMER SUPPORT. MY STORE CURRENTLY CANNOT PROCESS A SALE AND I'M STILL WAITING FOR A RETURN CALL EVEN AFTER CHOOSING THE EMERGENCY OPTION WHEN CALLING.
MY COMPANY WILL BE DELETING ALL APPS ASSOCIATED WITH BOLD. WE CANNOT CALCULATE HOW MANY LOST SALES BUT WE'RE SURE IT IS QUITE A FEW.
Don't waste your time can't do what it says it does without you buying pretty much all the Bold apps $$$
I was told I would have to uninstall all the apps that i have been using for the past 2 years on over 150 products, just so i can get the upsell app to select more than one option.
Also was told that there's not enough data for the bold brain, even though we have been online for 2 years with almost 3000 sales... not sure how much more data you need for something that's supposed to be smarter than me...
Hi there, thanks so much for taking the time to leave a review of our app.I'm deeply sorry to hear about that you weren't satisfied with our app - our apps specialists have reached out, and I hope that we're able to come to a resolution. Thank you so much.
As usual with Bold Apps, you get a lot of bang for your buck and your customers will be happy like Pharell! Great stuff.
****ing app disabled my cart page. I didn't know until a week after when a customer asked me why products added to his cart wasn't showing up on the cart page. I thought it was a facebook tracking issue. I wasted a lot of money because of this app.
Great app, well worth the money.
https://www.cannabisseeds420.com
Great app but can have small bugs here and there like offers getting mixed up together or not showing at all
Hi there! Thank you for leaving us a review and this feedback. We're so sorry to hear that you've run into some bugs with the app; it looks like you were able to speak with one of our live chat representatives in order to get the issue sorted out. We'll certainly be in touch with updates on the fixes!
We look forward to getting Upsell working properly on your store again so that people can properly get all of the Halloween goodies you sell. Cheers, and thanks for your patience and understanding!
Dan on the support team was super helpful! I had two or three issues that he fixed quickly, and he sent me personalized videos to help with my specific problem. The app has some glitches depending on what theme you use in shopify. For some reason mine added some text at the bottom when the customer clicked on the upsell item. The support team also helped me fix those glitches. Also, it's a little confusing that crossells are also called upsells in the app. Anyway, just some feedback. Thanks, guys!
Pro: Staffs are friendly and helpful
Cons:
.No support 24/7. The wait was long (My store was paused 3 days because I needed this app and already paid for it)
.30/200 views were just for figuring out if the app was working.
.Charge per view was unfair since it doesn't guarantee sales
.App was not very responsive. Took it long enough before it is loaded and customers may have skipped to cart already.
.Should add more features like more title characters
=> Overall, ClickFunnel offers cross-sell and upsell with email support and more for the same cost. Here if you get more than 5000 views you will get charged like $90. Clickfunnel charges $97 for unlimited views (so they are technically the same thing but ClickFunnel offers more)
Thank you so much for taking the time to leave a review of our apps. I'm sorry to hear that you weren't satisfied with some of our features, but I can assure you that we're always striving to make our apps work as best possible for all our users - so your feedback helps greatly. If there's any more that we can do to help in the future, please feel free to contact our support team and we'll be more than happy to help however we can.
BE VERY careful downloading this app.
We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50.
In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find.
The app works great when it's installed, but be really careful.
Thanks for taking the time to write in! We are sorry to hear that you experienced a page speed issue with your store. I can confirm our dedicated install team has been in contact with you to help. While Upsell does require some code to function, it should not have a significant impact on your store load speed. Our team would also be happy to take a closer look if you would like to try again in the future. Just let us know!