Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to add customized warnings during the add-to-cart process. It's noted for its ease of use, compatibility, and top-notch customer service. The app is effective in alerting customers about geographical restrictions, product-specific warnings, and policy acknowledgments. It's also beneficial for pre-order notifications, special campaigns, and promoting discounts. Many have reported a positive business impact, as it aids in communicating crucial information, preventing confusion, and managing customer expectations.

November 23, 2023

Wonderful app, extremely useful for our store. The support team is very kind, fast and respectful. Will keep using this app for a long time!

MindShift
Chile
1 day using the app
August 27, 2023

Absolutely amazing app to have. Super easy to install and customer service was great. Julia took care of my issue even though it was an issue with my theme.

LA Scale Model
United States
6 months using the app
August 3, 2023

This app is easy to use and the support is great. I had some slight modifications that had to be done & the support team fixed it in no time - highly recommend.

Automotive - Fast Lane Spares
New Zealand
11 months using the app
May 12, 2023

really great app and perfect for my needs, their support team is excellent too and they were happy to fix a glitch that was probably caused by my theme

Just Calendars
Australia
4 months using the app
August 30, 2023

As advertised + customer service was really helpful and quick to make a customization for our store.

Wild North Flowers
Canada
About 2 months using the app
July 10, 2023

A wonderful app with great customer support, they respond quickly and offer fast and easy-to-follow solutions. A very human and kind team. This app is vital to run special campaigns on our store, thank you so much!.

The Unit
Chile
5 days using the app
August 14, 2023

Maybe it's just me, but I installed this app and it drastically dropped my speed score for my online store. I started my store a year ago and had been consistently fluctuating between 56 - 60 speed score. Once I installed this app, the first day I dropped to a 50. The second day I was at a 45. I only found out because when I had loaded into my store on a webpage, it was noticeably much slower to load pages. It has been 5 days and I am currently sitting at a 36 speed score.... There were no other actions done on my store except installing this app during this time frame.
The customer service was actually very responsive but the app did not seem to work consistently with the warning pop ups. Sometimes it would pop up after adding to cart and sometimes it would pop up after I clicked checkout. Also, if you add to cart with the fast add and click checkout in the pop up tab then the warning would not even show up. I also tested the geolocation with a vpn service and the app did not seem to recognize this.
All in all, this app works if you simply just need something to pop up but in my experience if you are trying to be more precise with the pop ups, I had experienced many glitches.
I installed this app because there were tons of 5 star ratings but I did not have this same experience. I would have given a 2 star rating if the customer service was not as responsive.

RSVR Jewelers
Canada
3 days using the app
EC Apps Sp z o o replied August 17, 2023

Thank you for mentioning the support team first of all. Because we tried to do all our best resolve your concerns but some of our questions and suggestions were ignored by you.
The speed score. In order to identify the app that impacted the page speed, you need to perform a test with the app enabled and later with the app being disabled. Only this approach will give you a clear idea about the impact of each specific app. We perform these tests from our end and can see that the app has no or minimal impact on the page speed (from 0 to 2-3 points in Google Lighthouse).
Please note that the rating may be decreased due to any other reason like for example one of existing 3rd party assets being loaded slower than it was before. The impact must be tested using the approach explained above.
As for the popup consistency, we provided you multiple screencasts from different devices that demonstrated consistent work according to your settings. We asked you to provide at least one screencast or at least the steps to reproduce the issue mentioned, but this was ignored.
We are always open to getting in touch with you to clarify and solve all the points described.

April 18, 2023

Absolutely great customer service and app. I would recommend this app for anyone needing a popup warning

RV6 Performance
United States
5 days using the app
May 2, 2017

Huge fan of this app and these developers! The base service allows for product warnings. For the purposes of our website, we required a pop-up that was geolocated. The Elastic Soft team got back to me within an hour offering to develop this for us for next to nothing! They were beyond helpful, incredibly responsive and an absolute pleasure to communicate with - the user support is unparalleled.

The app itself is very user friendly and clear. Two enthusiastic thumbs up :)

Lovethatbag
Canada
Over 6 years using the app
April 28, 2018

this is perfect for my pre-orders. works smoothly!

Cold Gold Ph
Philippines
Over 5 years using the app