Reviews (2,735)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient integration of Shopify sales data into QuickBooks Online, minimizing manual entry and errors. It handles large transaction volumes well and offers flexible sync options, including historical data for accurate tax reporting. The app is noted for its regular functionality updates and user-friendly interface after initial setup. Exceptional customer support is frequently highlighted, with staff members like Sherwin, Nick, and Ben praised for their responsiveness. Additionally, its cost-effectiveness and premium features at no extra charge make it a competitive choice.

September 6, 2023

David was a great help, figured out my problem in under 5 mins!

Thanks David :)

les aliments abierto
Canada
38 minutes using the app
February 22, 2022

Troy on the end of the chat window is flat out AWESOME! I was afraid to turn this on without some guidance, and he helped me from start to finish. Highly recommend his service!!

MountainTab.com
United States
37 minutes using the app
July 7, 2023

Merci à Ben pour l'aide aujourd'hui! Très professionnel et courtois. Il prend le temps de bien demander à la personne les besoins. Je recommande ce produit! :)

Kocot cadeaux créatifs
Canada
37 minutes using the app
July 28, 2022

Only just started using this app and received some great help from Rom. I think it will be very useful to have this app

VKB-SIM Australia
Australia
36 minutes using the app
June 1, 2023

Sherwin was super patient with me and had answered all my questions. Thank you for all your help to make this install easy

TheraVape-Wholesale
Canada
35 minutes using the app
July 11, 2023

I had the pleasure to work with Sherwin.
The support was exceptional. The kind of interactions that re-assures my selection of working with the QB solution.
Exceptional!
Keep up this amazing job.
LH

Aspira Breath
United States
34 minutes using the app
January 18, 2023

David was able to solve the problem I had straight away as I needed to pull shopify data further back than what was offered to me. Thanks!

Fat Pom Poms
United Kingdom
34 minutes using the app
December 3, 2016

This app erased a LOT of my inventory in Shopify after it's syncing. It's now caused me to shut down while we do inventory and lose out on sales. I've emailed and have yet to get a response. This is completely unacceptable!

Metal Marvels
United States
About 17 hours using the app
September 29, 2023

Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this needs to be 100% reliable once set up properly.
Just a few of the many bugs: Sync is extremely delayed. Can't set up customer payment terms to match shopify. Can't manually re-sync an order. Any changes on the Shopify order side are not re-synced.

Dalla Terra
Canada
About 18 hours using the app
Intuit replied October 2, 2023

Hi Dalla Terra, thank you for trying out our app and providing this feedback. We have reviewed your chat interactions with us and we're sorry to say we cannot find any mentions of "unknown errors". For the vast majority of data that didn't sync without alerts, these are usually due to configuration mishaps. E.g. You may have ticked a specific filter. Please get in touch with our team via support@onesaas.com, and we can help deep dive into any missing orders promptly.

With regards to customer payment terms, yes it is true our app does not handle this matching. Our team are exploring this feature, however so far we have found that most B2C businesses do not require payment terms matching, or require incredibly specific custom rules which we currently cannot support.

As for re-syncing an order or syncing ongoing changes to the Shopify order, many of these limitations are tied directly to your QuickBooks. For example, you cannot amend line items on a paid invoice/receipt within QuickBooks.

November 9, 2021

On first connecting the app, i had error messages. I contacted support and Clarisse helped really quickly with my sync errors. Brilliant, efficient service

Crossfly
United Kingdom
32 minutes using the app