The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Features don't work as advertised! Particularly product and inventory syncing features. Support just repeats over and over that they're working on the remaining bugs and that everything will be fixed "in a few weeks". Meanwhile, Bold acquired the app from Shopify 9 months ago and started advertising these new features that have never worked! Not worth the monthly subscription fee.
Not suitable for UAE
as it doesn't have option to select sales location, therefore fails to select tax rate. So you need to click all orders and select sales location then the tax rate...
Also it doesn't give you chance to select all of your accounts for depositing the cash / credit card payments to be credited. So you need to correct also those records...
Moreover, you dont get timely support.... i opened a ticket and explained everything by screenshots, but didn't get a response....
We already pay for both Shopify and Quickbooks - the introduction of a monthly fee moving forward will see me removing this app and entering data manually.
It even has me questioning whether to stay with Quickbooks or move to Xero which does not have a fee to transfer the data - so not only are the developers losing clients themselves, but this could have a negative impact on Quickbooks itself.
I can see a lot of clients leaving and switching accounting packages because of this.
We appreciate the functionality of the "FREE" tier of this app so far with keeping our books accurate to the payouts. As we continue to expand and orders increase - having to pay a monthly fee on top of everything (even as a paying Quickbooks Online customer) - and depending on what that volume is - is frustrating. I do consider those fees accommodating for the continual improvement, monitoring and support for this app independently as it provides "as-needed" functionality per business that I assume Quickbooks themselves do not have to deal with. I can't punish Bold Apps for that. I can wish there was a more thorough integration between the two (like connecting clients and customers viewable through the Shopify admin side - like the Insightly/Quickbooks integration - and viewing invoices or sales receipts that coordinate to that customer).
This was FREE. Now I HAVE TO PAY monthly for this app to sync orders with QuickBooks.
Bold is seriously the worst app developer in the shopify store. Terrible support, and a terrible, greedy company.
Stay away from Bold products.
This app is amazing. If you are trying to keep track of you books....whats going in and out, Quickbooks is awesome.
Used to be free, now it isn't. Not only has this move prompted me to find an alternative to this app but I'll also be looking to change from QBO as well. Honestly, it's just greedy.
I'm putting 1 star because it used to be free to export data from Shopify to QuickBooks Online, and since a few months, one has to pay up to $29 simply to do that and in addition to the fee for using QuickBooks Online. Even if QuickBooks is a great tool to work with and that it works perfectly well with Shopify, I think this sudden change of price plan without notifying customers is outrageous!
A Thread A Thought Ltd
Excellent support help when used live chat. All pretty good so far. Some random transactions did not port across to QBs from Shopify however and this caused vast confusion. Live chat assistant sorted it but we spent a long time trying to fathom why it was happening!!
ABSOLUTE SCAM. Was originally advertised as a free service to sync from shopify to quickbooks. Now they are charging MORE than what it costs to have quickbooks every month. Absolute scam. Avoid at all costs.