Reviews (262)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.
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This app is fantastic. it has almost completely automated our online customer service.
It puts everything in one place, SMS, Email, Social Etc...
You can make the bots do almost anything on their own, answering questions from customers.
We rarely have to interact with customers, as most questions are answered automatically.
Customer support is fantastic. I asked them a question at 4 PM yesterday and the problem was fixed by 5:30.
I highly recommend these guys.
Great program -- we are very happy with Reamaze
Awesome product and first-rate customer support service! I highly recommend you try this app. It solved all my problems and helps a lot with communication with customers.
Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!
ReAmaze is the CRM solution you've been looking for! The workflow automations, robust tagging system, intent building, response template, chatbot -- every feature works as promised and has been easy to set up, maintain and update.
We've used this system now for almost two years and it's truly been a saving grace for our customer service needs. We are so happy and pleased we chose ReAmaze.
When our organization researches apps to add to our Shopify store, we specifically look for reviews that mention great tech support and customer service. In addition to the great functionality of the app, I would give 100 extra stars to the ReAmaze support team.
They have insightful tutorials available for self-guided training and troubleshooting. And in the event that you have an issue that you can't figure out how to fix on your own, the ReAmaze tech support team is responsive and thorough.
Special shout-out to Dakota -- who is simply an absolute delight to work with and is committed to making sure ReAmaze is operating at its full capacity and helping our team succeed in our customer services goals.
10/10 recommendation.
We've been using Re:amaze for a few years now and have loved our experience. It is a great tool for automating some of our emails and chats and the analytics are very helpful for growing and scaling our business. The support staff is always helpful and quick to reply.
Just started out my store and Marvin was extremely helpful in not only helping me get set up but also providing tips and strategies on how to succeed and also extending my trial since I haven't had much time to set things up yet.
Extremely impressed with the amazing customer support and going out of the way to help me.
Marvin is pretty awesome! As is the rest of our team :) If you ever need help with anything, just reach out. We can always hop on a call to discuss your plans.
I'm just starting out dropshipping and have a few stores right now. Using this app to handle my chats and support on all of them in a single account is great!
Thanks for reviewing Re:amaze! Dropshipping is a great way to get started in eCommerce. Our Multi-Brand feature was designed specifically for this purpose :) If you have any feedback for us, please remember to reach out to our team by clicking on the ? icon in your Re:amaze account.
This app is absolutely beautiful. It's smooth, easy to use, not confusing in the slightest when you have different platforms bringing in support requests. Very impressed!
Re:amaze is indeed an amazing asset for your business. We moved from the other CRM provider over a year and a half ago and never looked back.
The whole system is very logical, modern, and easy to use, with an enormous amount of automation capability. It takes some time to set everything up, but it is definitely worth it! The software itself is amazing, you are able to integrate it with Shopify, Klaviyo, Loyalty Lion, Stamped, etc, and to have all information about the customer in one place without ever leaving the app.
The customer service is outstanding! They are super helpful. thoughtful, patient, and fast, everything is handled in a timely and professional but friendly manner. We are definitely looking forward to continuing to use Re:amaze in the future and highly recommend it.