Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

June 27, 2019

A great app. Great service. Fantastic integration with Shopify - pulling in customer order data and page visits (and your Social media channels.)

You will love the pricing too.

BrainZyme
United Kingdom
Almost 2 years using the app
Reamaze replied August 15, 2019

Thanks for the 5-star review! We're glad you like our pricing policy :) Pricing is one of those things that can easily become a race-to-the-bottom ordeal. Our flexible ...

January 4, 2019

What an incredible tool for your business! I made the switch from a self-hosted solution of ladesk to this incredible tool. The way that it integrates with Shopify is amazing.

When dealing with one of your past customers through live chat or from a simple contact you form, you get a detailed look into their past conversations with you, how long they've been a customer, what they purchased, how ...

LuvMyBeard, LLC
United States
Almost 2 years using the app
June 29, 2016

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

Locobeauty
United States
Almost 2 years using the app
June 17, 2014

great app, has helped us consolidate and significantly improve our stakeholder comms - awesome tools and an ultra responsive and very cool support crew

great value

The Brothers Cut
New Zealand
Almost 2 years using the app
July 13, 2021

We have been using this app for a while now and it's been amazing. Being able to easily integrate multiple channels so we can view all messages and questions has been life changing. Top notch support and great feature set makes this support software well worth it.

Prevail Key Co.
United States
Almost 2 years using the app
March 11, 2020

This app is fantastic. it has almost completely automated our online customer service.

It puts everything in one place, SMS, Email, Social Etc...
You can make the bots do almost anything on their own, answering questions from customers.

We rarely have to interact with customers, as most questions are answered automatically.

Customer support is fantastic. I asked them a question at 4 PM ...

Auto Parts Cheaper
United States
Almost 2 years using the app
February 18, 2016

Great program -- we are very happy with Reamaze

Fresh Patch
United States
Almost 2 years using the app
December 1, 2020

Awesome product and first-rate customer support service! I highly recommend you try this app. It solved all my problems and helps a lot with communication with customers.

Famous Follower
Hong Kong SAR
Almost 2 years using the app
February 28, 2017

Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!

Randysalars
United States
Over 1 year using the app
December 13, 2023

ReAmaze is the CRM solution you've been looking for! The workflow automations, robust tagging system, intent building, response template, chatbot -- every feature works as promised and has been easy to set up, maintain and update.

We've used this system now for almost two years and it's truly been a saving grace for our customer service needs. We are so happy and pleased we chose ReAmaze.

When ...

BSF Store - Gulf Business Printing
United States
Over 1 year using the app