Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

June 30, 2021

We started using this App about 2 months ago and is really a game changer. You can support your customers on multiple channels and have multiple CSR working at the same time. We love the workflow automation, Cues and so many other features. Their Support and Onboarding team is awesome. Thanks Dakota and the rest of the Team for all your help!

XooKool
United States
About 2 years using the app
September 24, 2020

La aplicación pese a estar en ingles tiene la opción de traducir manualmente los textos mas importantes (espero puedan tenerlo nativo pronto en español) ahorraría bastante trabajo. Sus funciones e integracion con shopify son muy buenas y rapidas de implementar.
entre las opciones que miramos para nosotros que estamos partiendo con el plan basico vamos sobrados y no cuesta tanto por agente a ...

MYHD DJ STORE
Chile
About 2 years using the app
August 6, 2019

We switched from our current platform to Re:amaze and are happy with our decision. support from the company has been great and they were happy to work with us to meet our needs. The platform itself works great and we have had very few issues. I look forward to continuing with Re:amaze in the future and leveraging more of what they have to offer.

Sidekick
Canada
About 2 years using the app
Reamaze replied August 15, 2019

This is truly great to hear! Our platform's stability and performance are of the utmost importance. In addition, we have a very passionate team here that is dedicated to ...

September 7, 2023

I had the pleasure of working with Ryann from Re-amaze today, and I couldn't be more impressed with the level of service and support I received. In a tense moment where I needed quick and resourceful assistance, he truly went above and beyond to take care of me. Thank you, Ryann!

Dalstrong
United States
About 2 years using the app
September 8, 2021

I've used Reamaze for two years now for urbanplantgrowers.com. The software is amazing, it integrates well with shopify and some of the other apps that we use. The system is logical and easy to use, with a huge amount of capability in Machine learning and automation (you just need to invest some time into building it out). The help team is super fast and really helpful, Looking forward to ...

Urban Plant Growers
Australia
About 2 years using the app
Edited April 5, 2019

I've used Reamaze for just over 2 years now and I have been very happy with their service and software.

Any time I've had issues, their support team is on top of it and it gets answered within hours.

They've also been busy working on a ton of addons and features since I've joined. Being as busy as I am, it's hard to keep up with these addons but they scheduled a 1-hr review of my account for my ...

Precision Impact
Canada
About 2 years using the app
January 19, 2022

5 star service. 5 star App. Super helpful staff. Overwhelming at first but they really walk you thru it! Thank you!

Fest Flags
United States
About 2 years using the app
August 27, 2020

Very easy to use and helpful when it comes to diminishing the workload.
Customer Service is always very kind and helpful and great at explaining.
10/10 would recommend!

Run Everything Labs
United States
About 2 years using the app
October 13, 2020

This is the next level in customer support. It handles email and text! And we all know that customers are using social media as a de facto support tool now, which all integrate into reamaze as well.

Tivvix
United States
About 2 years using the app
August 26, 2020

I Used this app for the past 2 years. i really loved it! also the team always ready to provide the best answers. Thank you Reamaze to help our business growing ;)

Wurzel Performance
United States
Almost 2 years using the app