Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

June 8, 2019

We thought we had everything under control until we started using Re-Amaze! It has made our work so much easier.
They put together a custom package for us to suit our needs, and it was not as expensive as you would think.
The team are fast and friendly to respond to any and all questions.
Still learning all the benefits of it, and setting up bits and pieces here and there, but as an all-in-one CS ...

Uniquely Yours Down Under
Australia
4 months using the app
Reamaze replied June 8, 2019

Thanks for the kind words. We're here to help you and other businesses succeed in amazing your customers. Do let us know if you need assistance or have any feedback for us at ...

September 14, 2020

we used this app to manage our CRM, it has many good functions, it connects not only the email, but also the social medias, which save us a lot of time as everything is under 1 tab.

They have prepared with awesome FAQs in videos, though some of the FAQs are not so clear, but the customer support is very helpful and prompt in reply.

The BEST is they do not charge as per tier (some in the market ...

UNIQSO
Malaysia
4 months using the app
Edited February 10, 2021

We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I ...

BreadVillage
United States
4 months using the app
Reamaze replied February 9, 2021

Thank you for writing this review to hold us accountable. Re:amaze experienced an outage earlier this morning that was caused by network issues from specific service ...

December 4, 2023

very difficult to customize, promises made during sales and setup that were not kept and ultimately REALLY difficult to uninstall. I wish I could go back in time and tell myself to not bother.

Kedi Labs
United States
3 months using the app
September 3, 2020

A must have if you are starting to ramp up and you want to provide the best customer service. This app is perfect for you.

Subtle Boba Tea
United States
3 months using the app
July 26, 2022

Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start up company, it's just too expensive for us, but I'm sure it's great ...

The Artists Quarter
United Kingdom
3 months using the app
January 15, 2017

Was a good app but i decided to go with something else.

Gearbuyz
United States
3 months using the app
Edited May 26, 2020

After trying for 1 month, very disappointed that we cannot send our message via Reamaze when customers is not online in facebook messenger. And integration of Whatsapp business via Twillio is not as smooth as I thought, we cannot use our existing whatsapp business number which I find it absurd, other apps allow to use existing number but not with Twillio

Bedding Affairs
Singapore
3 months using the app
Reamaze replied April 30, 2020

Hello there!

We're happy to help you with these concerns but we're unable to locate a Re:amaze account under Bedding Affairs. Can you please reach out to our team via email ...

May 3, 2019

Application just works as expected.
On our shop, answering and helping customers on spot it's a must.
As for the support team ?
GREAT job there guys. Fast response and on target’s bullseye.
Thank you

Zulufița - Pentru un păr creț și îndrăzneț
Romania
3 months using the app
July 11, 2023

It's been amazing using re: amaze have connected 7 channels so far and by far this has been the main important channel for us to use for customer service, by far amazing we have been using this every day all the staff love it, it a very good competitor to other sales channels like Gorgias and zendesk, and the price point is just excellent.

Babies Mart Australia
Australia
3 months using the app