Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI recommendations and features like Smart Cart, dynamic bundles, and gift with purchase, which have significantly increased Average Order Value (AOV) and sales. The seamless integration with Shopify and quick, helpful support are also appreciated. Merchants find the reporting tools useful for tracking performance and optimizing strategies. The app is praised for not slowing down the shop, offering extensive customization, and providing a high level of personalization. Many have reported immediate sales increase, with some noting a 50% increase in AOV within days of installation. The app is also recognized for its user-friendly interface, excellent functionality, and quick resolution of issues.

June 21, 2022

This app has many options for customization and helpful + responsive support team! Thank you Rebuy team!

Turquoise Skies
United States
13 days using the app
Rebuy replied June 23, 2022

Thank you for your feedback on the app and support! We are happy that you are enjoying your experience.

September 12, 2022

This app is great for converting one-time purchasers to subscribers. It's also good for upselling after someone adds a product to their cart. It is more than paying for itself in these ways!

13 days using the app
Rebuy replied September 12, 2022

Thank you so much for the great review! We are happy to see that you are seeing so much success with the app so far, and look forward to you gaining even more revenue as you continue to optimize the Rebuy features!

November 4, 2022

You may find yourself having to custom code some things with this app (e.g., content positioning), but Rebuy support has generally been willing and able help with these tasks. Would like to see more built-in setup options in the future.

BRL Sports
United States
12 months using the app
Rebuy replied November 4, 2022

Thanks so much for the review! We are happy that you are enjoying the app.

We are always enhancing the product and would love some more feedback from you about your experience to understand what you are looking to get out of the app in the future. We will be in touch to discuss!

July 21, 2022

I wish there was a 10 star rating I could give this app. Honestly, such a powerful tool, highly customizable. Above anything else, the team there is super smart and helpful. I can't recommend this app enough. Thank you!

13 days using the app
Rebuy replied July 21, 2022

Thank you so much for the review! We are happy to hear you had an excellent experience with our support team and are enjoying the app and all of its power!

May 24, 2019

WOW what an amazing app! where was it until now? Very easy to sync with my store and get some extra revenue from emails.

Also, the ReConvert integration right off the best makes it truly worth the app. 5/5 for sure! Thank you for creating this amazing app!

United States
12 days using the app
Rebuy replied May 27, 2019

Hey thanks for the positive feedback. We appreciate the review! Helps us and other merchants. Glad to hear you like the ReConvert integration which is something we built to extend the power of Rebuy by allowing you to add intelligent cross selling to your ReConvert thank you page. It's one of our most powerful app to app integrations. ReConvert is one of our top integration partners too. Making use of the ReConvert integration is a smart way to leverage the value Rebuy offers. Nice work and thanks again for the positive feedback and 5 star review. It helps a lot.

- The Rebuy Team

October 14, 2021

This is the best app on Shopify and what makes it even better is the support team. Aaron and Jordan are the two most helpful people I have worked with from a support perspective. Download the app and watch your sales and AOV increase, and you will get world class service along the way. Highly recommended and I can't wait to implement Rebuy in even more places on our website!

United States
12 days using the app
November 18, 2021

Upsell, mini cart, cross sell and other features are outstanding. We have seen a HUGE revenue increase in subscription adoption and AOV since installing re-buy. We would love it if the rebuy team would put more work into the script performance and progressive enhancement/speed as this app has significant performance impacts on the theme and is currently the biggest drop on our performance metrics which is the only downside.

12 months using the app
November 4, 2020

Best upsell/cross sell app I have used. I've had trouble finding lightweight and properly built upsell apps to use. ReBuy has built a very clean solution that is way more customizable than I expected. We're able to modify the look of each component and the functionality. Additionally, their support team is great. They are very helpful and know more than cookie cutter responses --- they actually get their hands dirty and help you integrate into their tool. I'm grateful that someone has built this solution correctly, finally.

United States
12 days using the app
Rebuy replied November 4, 2020

Thank you so much! Hearing this feedback is huge for us! Let’s keep it goinggggg. Always more we can do! Thank you! 🙏

September 8, 2021

So far we are happy with this app and the Rebuy customer service. They were helpful in quickly identifying a potential issue and making custom adjustments to help us go live. Excited to see how the app performs!

Beach Riot
United States
12 days using the app
Edited November 20, 2022

After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars.
Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway.
After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying.
Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives

Epic Fly Rods
New Zealand
11 months using the app
Rebuy replied October 6, 2022


Thank you for your review. We're sorry to hear you have had a frustrating experience, but truly appreciate you bringing this issue to our attention. We will take this feedback internally to perform an analysis on what transpired so we can resolve any gaps that we uncover.