Reviews (680)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to increase Average Order Value (AOV) and enhance upselling and cross-selling. They appreciate its user-friendly interface, seamless integration, and features like Smart Cart and dynamic bundles. The app is praised for its reliable performance, customization capabilities, and fast page load times. Many have reported an increase in conversions and revenue. The support team is recognized for their exceptional service and responsiveness.

March 2, 2023

If you sell 3 or more skus on your Shopify store and you don't have Rebuy installed you are leaving money on the table. By far the highest opportunity cost to ROI ratio you will find. It's the gift that keeps on giving. The interface elevates the customer experience and the higher AOVs are the icing on the cake. If your goal is to improve the look and feel of your site and increase revenue, REBUY is must. Congrats to John and Aaron, you've got a customer for life!

Angela Caglia Skincare
United States
About 1 month using the app
Rebuy replied March 6, 2023

Just wanted to drop a quick note to say thank you for taking the time to write a review for Rebuy. We really appreciate it and we are glad to hear that you have enjoyed your experience with us! Please let us know if there is ever anything else we can help with 😊

February 25, 2023

Rebuy Personalization Engine is an excellent app for Shopify e-commerce users looking to enhance their customer experience and increase sales. The app's advanced algorithms analyze customer behavior, preferences, and purchase history to provide personalized product recommendations, upsells, and cross-sells.

The app's easy-to-use interface and customizable features make it an excellent tool for businesses of all sizes. It also integrates seamlessly with Shopify, allowing users to automate their marketing efforts and reduce manual labor.

Rebuy's predictive analytics and machine learning capabilities enable businesses to anticipate customer needs and deliver tailored experiences, improving customer satisfaction and loyalty. Additionally, the app's reporting tools help track performance and optimize strategies for even better results.

Overall, Rebuy Personalization Engine is an essential app for Shopify e-commerce businesses looking to provide a personalized shopping experience to their customers and drive sales growth.

In addition to its excellent features, Rebuy Personalization Engine also provides outstanding customer service. Their team is knowledgeable, responsive, and always willing to help Shopify e-commerce users with any questions or issues they may encounter.

Many users have praised the app's support team for their prompt and effective assistance in integrating the installation. They offer comprehensive documentation and resources to guide users through the process, and they are available to answer any questions and provide personalized recommendations.

Moreover, Rebuy's customer service team continues to provide ongoing support and training to help businesses get the most out of the app. They go above and beyond to ensure that their users are satisfied and successful in their e-commerce endeavors.

Overall, Rebuy Personalization Engine is an exceptional app with great customer service that any Shopify e-commerce user should consider implementing to enhance their sales and customer experience.

Selo Olive Oil
United States
About 1 month using the app
Rebuy replied February 27, 2023

First off, wow!!🤩 Thank you so much for such an extensive and amazing review! It is feedback like this that helps drive us to continue with our excellence in both the application and our service. Please let us know if there is anything we can ever do to help support you and your business!

March 10, 2022

I love the application. I haven't had many rebuys, but that's due to slow traffic on my website. But the app is easy to install and works perfectly!

Film Freak Design
Uruguay
About 1 month using the app
Edited April 4, 2022

Rebuy is a lot of bang for the buck.

Every frontend app you add to your site will make it slower, so being able to get product recommendations, cart upsells, product addons, checkout upsells, smart cart, post purchase offers AND a link builder, is a great deal.

Pricing


Rebuy also has a very sensible pricing model. Unlike what is common ("$399/mo" flat), your bill depends on your amount of orders. So after a bad month, you pay less, and after a good month, you pay more.

Results


We have used it for less than a month, but during that time, Rebuy can account for 8.92% of our revenue. I expect this to increase over time as we optimize more, aiming for 12-15% or so. This has been for addons, product recommendations, cart upsells, and checkout upsells only.

Support


Not the fastest, but good enough. I had a great onboarding call with an employee who physically wrote down a whole page of notes based on my feedback, and they genuinely care about feedback and their users.

Control


You make the logic for recommendations to a big extent by yourself. This gives good control over which products gets displayed where. The output logic is currently a bit lacking, but I expect that to improve in not long. (you can precisely target any product you like, but determining which products will show up is somewhat limited per 04.04.22)

Conclusion

One of my new favorite apps! I find it surprisingly satisfying to make more logic and addons, it's quite versatile (though with a bit of a learning curve), and you get a lot for what you're paying. Highly recommended.

Hyttefeber
Norway
29 days using the app
August 5, 2022

This app has helped us optimize our site in a number of ways. We really appreciate Ian for walking us through the process and patiently answering our questions. Highly recommend.

Wink Well
United States
29 days using the app
Rebuy replied August 6, 2022

Thanks for the wonderful review! We are so glad that you had a positive experience with our team and the app so far. We look forward to watching your future success as you continue to optimize the tool!

February 24, 2023

Very user friendly app. We've noticed a nice bump in AOV since implementation. Ian, Dante, and Jeffery have all been a pleasure to work with. Great support team!

HydroJug
United States
28 days using the app
Rebuy replied February 24, 2023

We are so appreciative that you shared your story with us; it is a great source of inspiration for us and we are delighted that you had an incredible experience with our team. Please do not hesitate to contact us if you require any assistance.🙌

February 13, 2023

Launch team is awesome and the support is great. Been a big help to our brand and we're looking to do even more with ReBuy in the future

Little Giraffe
United States
27 days using the app
Rebuy replied February 13, 2023

Thank you so much for your positive review! We are delighted to hear that our Launch team and Support teams have been a big help to your brand and we look forward to continuing to work with you!

May 10, 2022

AMAZING this app - customer service is fantastic & app features are best in market. Really helps with conversions. We have 80k products so many apps can't handle our complex requirements & inventory levels as well as Rebuy. Highly recommended

Cerqular
United States
27 days using the app
Rebuy replied May 10, 2022

Hats off to our engineering team! Thank you for sharing!

May 12, 2023

From downloading the app to receiving support to setting up, Rebuy have been amazing. I especially want to shout out Suki, who has been so helpful and has helped me get set up for success. Lovely team and lovely product!

Rascal Coffee
United Kingdom
25 days using the app
Rebuy replied May 12, 2023

Wow, it's fantastic to hear that your experience with Rebuy has been absolutely amazing from start to finish! It's so important to have a supportive team by your side, and it sounds like Suki has been a real superstar in helping you set up for success.

If there's anything else we can do to help you out, please don't hesitate to reach out. We're always here to support you and make your experience even more exciting! Have an absolutely incredible day!

March 11, 2022

Love this app. Exactly what we need. The developers are super helpful and even helped us build out a custom widget for us and went the extra mile for us. 10/10 and excited to see our sales increase with this great app.

Business & Pleasure Co
United States
25 days using the app