Reviews (442)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective recovery of abandoned carts, which notably boosts sales and revenue. They appreciate its user-friendly interface that is easy to set up and customize, even for those without technical expertise. The app automates sending abandoned cart emails, saving time and effort, with customizable email templates that maintain brand consistency. Merchants also value the responsive customer support and find the app cost-effective, often noting that it pays for itself with the recovered sales. Additional features like multi-email campaigns and seamless Shopify integration enhance its efficiency in recovering carts soon after installation.

February 8, 2018

I'm just trying to send a test mail to my self and receive nothing also i'm trying to aks for support since 2 days ago nobody says nothing.

Originalship
Canada
4 days using the app
July 13, 2017

It would be fine if this app would simply not work. But it does and it does it other than described - and this is a big problem. We installed it and had several hassles with it. Then it started to import our abandoned checkouts, but only some of them. The next day it imported more and more and also the ones, we already sent an E-Mail before or that were already recovered, some of them older than a month! On day three it imported all checkouts and bulk-emailed nearly all of them (I know this because we are on BCC). That making even worse is that it claims to have x EUR recovered and counts older recoveries from date before it was even installed.
The features that are in this app’s description or the FAQ describe the features how it should work. But it really does not. Proven.
I dropped an E-Mail to the developer with my concerns and he replied (after two days of his app going crazy) that everything works great and the bad reviews here are just competitors that want to make this app look bad. No they are not. I am a real shop owner.

I do recommend all shop owners to double-check what this app is doing with their loyal customers.

Uhrwerk Berlin
Germany
3 days using the app
March 28, 2018

So far its a great app. It sends out automated emails to abandoned carts, which has been successful thus far. A feature I would like to see implemented is analytics. A section that shows how much abandoned carts the app has recovered and how much money it generated. Once a week email isnt enough. Other than that the app is great.

Wavy Merch
Canada
2 days using the app
March 14, 2017

one of the worst apps ever. first i recover few orders from shopify after 2-3 days i install the app and the next day i receive an email said that i recover 3 sales with their app , obviously they read the data from shopify.... next they have to setup timer when to send the first email, and when you go before 00 it count as minus, when i ask what is this or if it can send the email in minutes they say no so why the hell you have the minus there....
next i was receiving 2 emails multiple multiple multiple times per day when i was going to check my products and it was anoyied (imagine how annoyed the customers would be.....) all the reviews are fake or almost fake like some said i made x.xxx$ amount from the same day when they say that you need to send the first email after 24 hours coz they don't know if the sale was generated from their email or from FB which i have a sale that saw that captured from FB and from them as well LOL.... so how everybody say the money was from the app and not direcly from ads? anyway the app not worth that amount

Chloe Adeline
United Kingdom
2 days using the app
April 29, 2018

Unfortunately it doesn't work. I had one abandoned cart today about 3 hours ago and the dashboard for this app never refreshed to show any orders at all even though the email address was listed in my own admin.

Andreabonelli
United States
2 days using the app
September 13, 2016

Ecxellent app, it has helped us to recover many checkouts.

Jimenezautoparts
Costa Rica
About 2 hours using the app
September 14, 2017

It wont let me pick the font I want. It keeps defaulting to Helvetica. =(

Myzenplace
United States
2 days using the app
September 2, 2020

Not one function worked for me. Support promised to answer, but they only wrote "we will answer you". I will look for another app

Kitchen Steel
United States
2 days using the app
September 6, 2016

Pretty easy to use. So far, so good! Interested to see the results.

John
Radar Toys

Radartoys
United States
About 1 hour using the app
November 16, 2016

Incredidble App,

We literally saved $70 weekly on our Facebook cart retargeting campaign. This app is priceless

Factorybed.com
Same Day Mattress Delivery Atlanta

Factory Bed
United States
About 1 hour using the app