Beto's Coffee Co
Great support via the chat feature while setting it up. I had some trouble getting it integrated and they were able to help me on the spot and had me up and running in a few minutes
Thank you! We are always ready to assist so feel free to contact us 24/7 :)
Not a recurring payments app. It simply sends an email to your customers each month and makes your customers go to the site and checkout. Shame on them, make us loose time and money
Thanks for your feedback and sorry that invoicing didn't meet your needs. Anyway, we've tried to contact you via email but didn't receive a response yet. Please drop us a line at your convenience. Hope to hear from you soon!
easy and simple to use but DOES NOT ALLOW AUTOMATIC BILLING - which is the entire point of a subscription. The customer simply gets an invoice emailed. its just a form and email scheduler that goes back to your checkout process every time. probably took them a week a code it.
Thank you for your feedback! The app is connected with invoices only and we're clearly informing our customers about that. We've also contacted you via e-mail to find a solution for the situation.
Looking forward to your reply!
This is a good alternative for subscription sites with minimal inventory. It does not automatically charge the customer, it only emails them a renewal notice and then they must accept the reorder. It also does not allow you to combine discount codes (which is standard on Shopify) and you cannot provide an additional incentive on a first order and make subsequent orders a lesser discount. Overall though, the App is good. It may not fit eveyone's needs, but at least you can try it out with the Free Plan. I recommend it!
Thanks for your feedback! We are working on the app's improval and feedback like yours helps us to become even better!
I tried this app but was not for me, deleted it but it has infected my store. The selections etc doesnt go away. very shitty
Thanks for your feedback and sorry for such inconvenience. We tried to contact you via email in order to help but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
The help centre is very responsive and understands the problem they are being contacted about. They take the time to respond and wait for an answer without putting pressure on them.
Thank you, we highly appreciate your feedback :)
Although the app works fine with the subscription feature, IT DOESN'T have an unsubscribe feature on the website. You can only unsubscribe from the automated email that you receive after the subscription. That's pretty disappointing as it's obviously have to be a default. So keep this in mind before installing it. It's not a cheap app. I contacted the support and asked them if they can add that feature for me, but they are asking $60 per hour. No thanks. Will look for a better app.
UPDATE: The Below response is untrue. I received a call and the line was terrible. I asked for them to email me directly to which they refused. They have now added this comment below as well.
Thanks for your feedback. We tried to contact you over the phone and via email but didn't receive any response yet. Please drop us a line at your convenience in order to discuss the situation. Thanks in advance!
dOSA Natural Skin Care Products
Great app. Installed and immediately received subscriptions to the site. And, Best customer service ever! I reached out and received a response within minutes. Only small wish is for a way so sign up for an annual subscription directly from within the app.
Thanks for your feedback! It's highly appreciated :)
Don't hesitate to reach out to us in case of any difficulties!
Rusty Dog Coffee
Support team sometimes difficult to work with and does not understand or accept issues....We can't wait for future features such as editable subscriptions. Just a quick note on how the App functions: all invoices are sent via the Draft Order function in Shopify. If a customer does not pay the invoice it will float as draft and must be manually deleted after the time expires. Also drafts will be created when a customer abandons a cart without entering their contact info only if a subscription item was in the cart. If you use the Draft order function of Shopify, you will need to clean up often.
Otherwise this App is very simple to use and won't hijack your checkout process as the other subscription Apps do. Don't be afraid to ask the SpurIT team for help...they will respond quickly (I received same day help on Christmas)
Hello. Thanks for your feedback, it's highly appreciated! Please feel free to contact us anytime, we are always ready to assist!
Lanjaron Arabia Distributor
Does it charge twice per month? i have installed this app twice a day after trial peroid has been expired. how to stop subscription?
The app charges customers for every month after the trial's period expiration, if there was incorrect charge, please contact us via live chat or e-mail, so we could find a solution for this situation.
By the way, thank you for your 5-stars review :)