Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration and efficient recurring payments process. It offers a single dashboard for managing subscriptions, adjusting pricing plans, and tracking metrics. A standout feature is the ability for customers to manage their own subscriptions, reducing customer service workload. Despite occasional technical issues, the support team is quick to resolve them. Merchants recommend this app for its robust tracking, customizable notifications, and expense analysis features.

Edited October 4, 2023

There are definitely some areas of improvement Casa Subscriptions could have. I offer produce subscription boxes and my customers need to be able to add and delete additional items they would like to purchase each order. Subscription should repeat based on the delivery date, not the date they started. We should have the option to charge a customer in advance vs the day of the delivery. I modify the customers next billing date as soon as they sign up so they know when their order ill arrive, but i take the risk of not getting payment since its not paid before hand. Oh, and I am not sure if this is new or not, but I just saw there is now a 3% transaction fee. I am already paying almost 3% credit card fees and this jumps me to almost 6% in fees per transaction...

Mile High Produce
United States
About 2 months using the app
October 7, 2023

Very lively, fast responding customer support, helpful, and kind as well. 10/10 app that's very well designed, integrates well with any product, and is better than anything on the market so far.

United States
8 days using the app
August 18, 2023

Excellent customer service, especially with the initial setup.
There were a couple of minor issues with variants (fixed within a short time by their developer), and with incompatibility with our purchased theme (workaround - put the T&C's and description into a product metafile).
Looking forward to giving our customers what they have been asking for - a wine club where they get to choose what they have delivered and how often. Since the app is new for me, it's too early to comment on the final functioning of the app, however I'm sure they will continue their amazing customer support.

919 Wines
About 2 months using the app
August 30, 2023

So far its good! To set up you must finish all steps. On step 3 click the first button and cut on the app. Then i went back and click start selling and i was in the dashboard. The chat reps are great, knowledgeable and ready to help!

Juci Roots Shop
United States
2 months using the app
November 2, 2023

Excellent, efficient customer service! I'm so impressed with the chat. I spoke with Casa, who was able to quickly solve my issue. Great app, even better customer service!

13 days using the app
September 6, 2023

Found this app today and I reached out to support Bobby, who where on the chat very fast. He came on right away and made sure that the app was doing what I need. I highly recommend this is the app to try out!!

13 days using the app
September 4, 2023

Purvi- was very patient and knowledgeable of the app. She spent close to an hour helping us solve our problem. We are excited to launch or new subscription product and couldn't have done it without Purvi. Thanks again for your awesome customer service.

United States
About 1 month using the app
August 21, 2023

Amazing and Simple app for setting up recurring orders, Upon download you will be contacted by their support team who will assist you through the entire setup process. I couldn't ask for more. Very streamlined and customizable to suit your websites color needs.

United States
3 months using the app
September 5, 2023

I just installed this app so that I can build a subscription based model for my shopify business!

The customer service from Casa was walking me through a step by step process to set up the subscription on my shopify store.

He was super helpful in helping me to understand how a subscription service would work and getting it installed properly. This is a great option to add to your shopify store.

Shubhankar, their customer service rep made this an incredibly smooth experience and would encourage other users to download this app as well!

3 days using the app
November 21, 2023

Support is very quick and helpful, whenever I need help they suggest a thorough zoom call, helping answer all my questions.

2 months using the app