Casa Subscriptions App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for its seamless Shopify integration, enhancing subscription management and boosting customer retention. It's praised for its user-friendly interface and robust customization options, allowing tailored subscription plans. Features like customer-managed subscriptions and integration with other apps are appreciated. The app's reliable performance and efficient customer support, noted for responsiveness and live assistance, are frequently commended by merchants.
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Support is very quick and helpful, whenever I need help they suggest a thorough zoom call, helping answer all my questions.
I am looking to replace Recharge and installed Casa Subscriptions. I was not able to get it to work and was not impressed by support - my issue was reported to development - but not fixed within timeframes promised. Nor did they communicate with me to let me know that they had an issue.
Regardless of how good this app is - support is critical in the selection of any app.
Note that I have moved to Seal Subscriptions and am live on this app.
When a customer came, we needed proper payment information. So, we built a complete system to manually migrate by creating contracts.
We should have informed you that we're working in the background, but I have been trying to contact you since that day.
I request you to re consider and make this right, and you'll have the migration done in a couple of hours, let alone days. We have migrated several customers from REcharge without any problem at all.
Really great app, very supportive and great technical team, we had a small issue which they solved within a few hours. Strongly recommend!
Got connected with Bobby today and we had an extremely long chat on how to setup this whole shindig. It took me awhile to understand it, but he assisted me with asking for screenshots every-time i make a change. Well one thing for sure.. things worked out great. I appreciate the assistance and the wonderful support by Casa's team! Thank You.. this app, get it.. Its great!
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season.
I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you.
I've messaged you again to let me have a look.
Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly.
I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck.
Regards
We had a conflict with one of Shopify's themes and the Casa plugin. Turns out it was an issue with the theme code and not with Casa at all. Their customer support still helped me sort out the issue, and even edited my theme code to make it work. They went above and beyond.
Excellent, efficient customer service! I'm so impressed with the chat. I spoke with Bobby, who was able to quickly solve my issue. Great app, even better customer service!
Bobby in customer service was excellent when i needed admin assistance
The app can be setup pretty quickly and is indeed useful. The fact that the app support is responsive in getting issues sorted out is a difference maker.
I just had the very best customer service experience! The agent replied to me right away and went above and beyond to help diagnose my problem. Not only that, she took the time to remain on the call and assist me further to ensure my issue was entirely resolved. I highly recommend and am very pleased with the service I received!
