Referral Candy & Affiliate , 2,132 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, seamless integration with platforms, and its ability to enhance referral programs and sales. They value the automation features, customization options, and multi-campaign handling. The customer support team is praised for their responsiveness and proactive approach, with the live chat feature noted for quick and effective problem-solving. Some merchants report significant revenue increases due to the app, and the multi-language support is also appreciated.
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Nice app and it's too easy to use and make themes and you can also take help from support I also took help from Karen she has guided me very well how can I page and make the join page as I want.
Thanks
shawn
Lorraine Garcia helped answer my questions as I figured out how to use the app for the first time. Excellent support! Super quick, patient, and knowledgable.
Jon @ Referral Candy did a fantastic job guiding me on a few setup issues, and also helped edit one of their features. Very pleased with the work done!
The customer service I've received was really good. I was talking to Jon and he was super helpful. He was able to help me with all my queries.
The app itself needs some work:
1. Please have an ENABLE/DISABLE program toggle. It is very inconvenient to send an email every time we need to disable a program.
2. There needs to be some way to test a program on a store so that a store owner can understand overall flow. If there was an enable/disable toggle, this would be very easy.
3. Some of the features are hard to get to and some settings aren't clearly explained (e.g the referral reward settings)
4. Having in app chat support would be helpful too.
Overall CS and documentation is really good.
We have just started using the Referral Candy app but in addition to a wonderful user experience, we had to reach out to the CX team for some support with our Klayvio integration (*our fault, not theirs), and Erbin from their team was awesome to work with. He took the time to listen to our issue, walk us through the troubleshooting and provided a timely resolution that exceeded our expectations. Can't recommend the app and their service team enough.
I'm happy I was able to assist! Thank you for your appreciation! - Erbin
excited to see how this grows. very easy to set up.
Ich habe die APP reaktivieren müssen und über den Chat-Support sehr gute und schnelle Hilfe von JC bekommen. Er hat klar und eindeutig mir die notwendigen Schritte erklärt und somit in wenigen Minuten das Problem gelöst. Super. Weiter so.
Thank you for your kind words. JC will be delighted to hear it! - Tom
Dwight was super quick, helpful and polite with helping me sort out something with my account. I've been able to temporarily, pause... test and get back on track with everything despite it being confusing at first. I plan to be using this as I start my new store.
Derek, Ben and Bryan have been amazing at helping me integrate and set up referral candy. I would highly recommend.
Karen was super helpful in helping e with this app. The app has increased customer engagement and orders!