Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless integration with platforms, and its ability to enhance referral programs and sales. They value the automation features, customization options, and multi-campaign handling. The customer support team is praised for their responsiveness and proactive approach, with the live chat feature noted for quick and effective problem-solving. Some merchants report significant revenue increases due to the app, and the multi-language support is also appreciated.

May 18, 2020

I haven't had a chance to use the effectiveness of the app as of yet, however Benz was fantastic and really spent the time with me to sort things out as i am not very tech savvy. Thank you for your great customer service and hopefully the app will work for me :)

Skinny Palm Tree
United Kingdom
11 months using the app
February 15, 2019

We have just integrated Referral Candy, so this review is for the ease of integration and the customer service from Derek...he was helpful in advising on the best way to setup our program, and always provided quick feedback. Very responsive!

Bess and George
United States
11 months using the app
February 11, 2020

Dwight Salagsag - Super awesome, patient and very helpful. Was able to answer all of my questions and everything else i need to setup my store to integrate the referral candy app. I really appreciate it! Thank you awesome team!

Create Jiujitsu
United States
11 months using the app
Edited August 16, 2019

Extremely responsive support - Tippy jumped on a call with me immediately and help me get set up. Very happy so far, hoping to see some great results from this program!

Had an issue with billing and Jon responded immediately to my email and made it very simple for us to fix. Thanks!

DipYourCar.com
United States
11 months using the app
June 11, 2019

I was somewhat confused with how the payout system worked. I was thinking of canceling until Tippy walked me through everything. I was pleasantly surprised with not only his knowledge but also how much he cared about making everything work correctly for me. 10 out of 10 for Tippy's service. In closing, I would very much like to see custom discount codes integrating with referral links. This is a MUST for sharing on Snapchat, YouTube and Instagram. Links are fine for facebook and Twitter but almost useless for the above mentioned networks. Please implement immediately

Trophy Beard
United States
11 months using the app
April 5, 2023

I must say, it was an amazing service! the customer service is top notch, always friendly and responsive. Any questions we had were answered quickly, and even provided extra help whenever we needed it. 10/10 would recommend Jon at ReferralCandy!

54D Online Store
United States
11 months using the app
ReferralCandy replied April 5, 2023

Thank you for this review and that recommendation! Much appreciated. Let us know if you need any help! - Jon

April 21, 2022

Setup was quick, but there was some customization we couldn't figure out how to do. We reached out to the Support team one a couple of occasions and had the pleasure of working with both Erbin & Jon. They were able to quickly understand my requests and were able to customize ReferralCandy even more than the admin lets us, tailoring our referral program to be EXACTLY what we needed. We owe a big THANK YOU to both of them!

Launching Deals
United States
11 months using the app
ReferralCandy replied June 1, 2022

Thank you for the kind words. Your review means a lot to us and lets us know we’re on the right track! - ReferralCandy Team

July 13, 2018

Very satisfied with this platform so far. Easy to set up, and easy to use. No coding experience necessary. Customer support has been excellent - quick response time, helpful answers. Highly recommend!

Little Barn Apothecary
United States
11 months using the app
April 1, 2021

I received excellent support and options to get done what I think it will take to really grow my business and get word of mouth advertising really going!

Boogie Bikes
United States
11 months using the app
Edited May 28, 2021

We love ReferralCandy and it's been a huge asset to our business. I initially had a poor customer experience with a rep on their team, but their Head of Customer Support (Jaime) followed up with me personally and helped fix the issue. Big thanks for that and we'll continue to be a client because of this. UPDATE: Had a small issue that was fixed immediately by Jon from the support team. ReferralCandy continues to earn our business day-in, day-out.

Adegen
United States
11 months using the app