The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I haven't been able to set it up properly yet, but Caye Arahan, Customer Success Manager, has always been very helpful and kind in providing support!
Alpha-H Skincare US
This referral app is easy and quick to set up. It's a bit limiting in terms of what can be customized. However, the support team is quick in helping making adjustments. Caye was super helpful in particular in getting all our questions answered.
Integration with Klaviyo was a little confusing at the start and not well explained, but Derek was very helpful over a call and explained everything much more clearly to us and made sure everything was running smoothly.
Hey there, adding a short note here to let you know we hear you. I agree, the Klaviyo integration can get tricky at times. But that's what our team is here for: help you out and make things easy. We are also revisiting our documentation on Klaviyo to see what can be improved. I will reach out separately to schedule a call.
Hope to hear from you. — Derek.
Great customer support provided by Mardie. She was super patient and very responsive with the follow-up materials.
Thank you for the kind words! Just let us know if you need any help - Mardie
We are still in the free trial period but so far we've been very impressed with their customer support (especially from Benz) -- very helpful, friendly and quick in getting back to us. Using the app was also very easy. Hopefully at the end of the trial we're seeing the referrals / sales we expect to see.
Thank you so much for the review! If you need additional assistance, just let us know - Benz
ALIX YANG Jewellery
We've only just signed up to Referral Candy and haven't had too much experience using the system yet but the support so far has been exceptional. Dwight has been incredibly helpful, thorough, and friendly. He did a fantastic job of explaining all of the features and functions to us in a way that was simple for us to understand. We're really looking forward to testing out Referral Candy over the next few weeks and learning more about it with Dwight's help.
We'll pass on your thanks to Dwight! And please - let us know how we can help, so we can earn that fifth star :) - Darren F
Easy to install and had hiccups along the way. JC helped out and everything is good to go. Looking forward in seating results
Thanks for the review! We will work even harder to earn that 5th star. Have a wonderful day! - JC
Hyped Polar Bear
Developer helped me a lot with setting up. lots of functions as well. nice respond time, thanks for the help
Thank you for your review. We'll do our best to earn that fifth star! - Tomas K.
Keychron | Wireless Mechanical Keyboards for Mac, Windows and Android
Good service, helpful and prompt response. Thumbs up to Tom. Could be good if ReferralCandy can connect with Shopify flow. Also, it could be expensive.
Thank you for your review. We'll do our best to earn that fifth star! - Darren F.
Customer service was super helpful and responsive. They answered all my questions in a timely manner.
Thank you for the review! We will work even harder to earn that 5th star. - Bryan B.