Reviews (1,024)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting their affiliate programs, noting its seamless Shopify integration and easy-to-use interface. Key features like post-purchase affiliate sign-up and customizable compensation settings are especially appreciated for their flexibility. The app's strong tracking capabilities and efficient payment processes are also highlighted as beneficial for e-commerce growth. Additionally, the customer support team is praised for their quick and effective service, with specific team members often receiving special recognition for their assistance.

June 27, 2016

Refersion makes a complex process easy and simple. Loving this app so far. Makes getting set up in our Affiliate System sooo easy.

Daniel
Utzy Naturals

Wholesomenutritionals
United States
About 1 month using the app
May 7, 2016

Excellent app. We have only begun to use the app and find it very intuitive and easy to navigate the set up process. Tracking affiliate visits and conversions is simple and easily viewable within the app.

Gloves Com
United States
About 1 month using the app
September 14, 2018

Erik was super helpful to work with. He tested out the whole process for me and now we know we're set up correctly!

crownjuul
United States
About 1 month using the app
Edited January 4, 2019

So far, so good! Shibo has been amazing at helping me get up and running. It's pretty self explanatory too.

I tried Leaddyno but it was a real headache.

So far I'm loving it!

+++++++++++++++++++++++++++++++++++++

I'm updating my review.

After using this program for a couple of years, I'm finding that the platform isn't intuitive anymore, there is only online support during "banking hours" and reports are not very robust.

While it's not horrible, it's not as easy to use as I would like, being a busy store owner. so I'm going to be looking for a new one.

Sonia Roselli
United States
About 3 years using the app
April 23, 2019

Thanks to Emma and Shakima who are very kind and efficient. They are available late in the evening (in France).

Kaaktusparis
France
About 1 month using the app
February 22, 2019

great support, installing and service from Shakima and the app seem good but have not tried it fully yet.

BUDDY
Sweden
About 1 month using the app
June 23, 2016

I love it so far. We had a little bit of a hiccup in the beginning, but Brittany was very helpful and timely over the chat help feature. Here's to growing our network!

Grocery Gripps
United States
Over 2 years using the app
May 4, 2021

I've had a great experience so far. Customer service is on point. Oliver answered all my questions quickly and thoroughly. Honestly this makes me feel secure and comfortable when signing up with new integrations for my store. Looking forward to learning more about this app!

Coda Dolls
United States
About 1 month using the app
March 16, 2022

Refersion is a great option to get starting within an affiliate program, especially if you're doing outreach on your own outside of the platform. It does not have the capabilities to seek out new leads and offer a variety of offers within the marketplace as some other options, but for the price, it's a great building block for brands new the the affiliate space.

FlutterHabit
United States
Over 2 years using the app
September 20, 2019

What's the point of having an affiliate program if you can't communicate effectively with them? What Refersion doesn't tell you is that your affiliates CANNOT read the messages you send to them from their mobile device.

So we sent an announcement to 200 affiliates and then went about our business. Two days later our Customer Support inbox is flooded with messages from our affiliates saying they NEVER got the message. Why? Because 100% of them accessed their dashboard from their phone.

When I reached out to support I received this response... "As of currently Refersion hasn't yet been optimized for mobile..."

So there you have it. If i'm managing an affiliate program, I would NEVER use Refersion, until it works across all platforms. An app that doesn't work on mobile? Dumb.

MONSTERBASS
United States
Almost 3 years using the app