Reviews (1,015)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing their affiliate marketing by efficiently tracking commissions and managing payouts. It's praised for features like post-purchase affiliate sign-ups and easy affiliate additions with specific compensations. Its seamless Shopify integration and user-friendly interface are also noted. Strong customer support, noted for quick responses and helpfulness, further boosts merchant satisfaction, making it a key tool for expanding affiliate networks and increasing sales.

Edited January 25, 2017

Great service! I had a hard time finding the "cancel account" button other than an email in the contact section. This was really frustrating but I KNOW they care about service and the image they have because they called me to make sure everything was good as soon as I cancelled via the contact form and left a review sharing my frustration with not getting a instant confirmation of account cancellation via the email. Much appreciated! Thank you for great service!!

Breathe Divewear
United States
1 day using the app
Edited April 27, 2017

Update: the guys at refersion were kindly able to negotiate a refund from Shopify on my behalf, which I am very happy with. I would recommend the app itself based on the functionality, but would suggest users be mindful of their subscription cost etc.

I was charged the maximum tarrif for this app despite subscribing to the entry level subscription and removing the app. Both Shopify and Refersion have both been useless and neither were willing to help as they claim they do not have a refund policy... The lack of customer service from both is disgusting and I will be considering a move to another platform. Purchase/trial at your own risk.

Neoh Nobo
United Kingdom
18 days using the app
July 30, 2016

So far no complaints :-) Setup was super simple and the interface is logically laid out. Though this app might be priced a bit higher than some others, their longstanding position in the affiliate app space is something that you can count on, especially as your sales and affiliates grow.

Kliq Music Gear
United States
About 19 hours using the app
September 17, 2018

So far so good. Emma did an amazing job with integrating Refersion with my Shopify Store. Thanks so much. Kim

Cape Cali
United States
17 days using the app
March 11, 2016

Good for the moment, but need to see in long term.

Les Pirates
France
15 days using the app
Edited July 10, 2018

Underwhelmed and unimpressed. Two days for test purchases to show up in the dashboard when they say it should be an hour at most. Lackluster and flip responses to support requests. On the getting started webinar (where the leader seemed distracted, confused and took such long pauses between thoughts we thought the screen had froze except for the loud background noise) -- he had no insights or help to offer participants in the Q&A. Moreover, he began answering questions and then immediately lost his train of thought every time a new one popped up in the chat field. Just really unprofessional at every step of this process.

When participants asked about similar problems they were having he said their order volume (or something to that effect) was slowing down their product. Again, very blasé and not very confidence inducing.

I'd been waiting for this product to work as I have several influencers in multiple countries and time zones wanting to be affiliates. I went to upgrade after realizing they force you to in order to be able to create a coupon code. I agreed to the upgrade price but when I go to use it, it says I still need to upgrade and round and round in circles. The support response was that it sometimes takes a while and "sorry."

If you're in a hurry to get your affiliate program up and running, you will be disappointed here. I am an affiliate for another company that also uses Refersion and it's been a headache (missing referral links in dashboard, etc) from that perspective, too.

They also need to cutback on the constant canned emails if the live support and product is so incredibly lackluster.

I'll submit another review if this actually works without so much lag time for set up.

No Fail 2 0 Radical Womens Fitness
United States
18 days using the app
June 21, 2019

Emma the help person is amazing and support in general is fantastic.
My main goal was to acquire new affiliates and I believe this is where Refersion could make better use of the market place. There appears to be no way of contacting any affiliates until they have joined your program. Your program will be listed in the market place but becomes buried very quickly after launch. The data reporting is very good btw... so our only criticism is the market place

Anarchicfashion.com
United Kingdom
18 days using the app
February 23, 2016

So far so good. It's very straightforward to setup and use. We've got a few registered affiliates already.

Rue Macellin
United States
13 days using the app
May 8, 2019

Pretty disappointing - very expensive app. The value of an affiliate app is initially in its market place, which attracted only a handful of poor quality affiliates. The support team take days to get back to you with questions, and the system itself took a long time to set up. You can only have one offer on the market place at a time - the effectiveness of this app is really up to you and the affiliate networks you already have. I had to delete it before I began bleeding money.

Improve.Organics
Canada
16 days using the app
Edited December 19, 2017

I got charged the second i installed this even though there is a 14 day trial. Never used it and uninstalled in first week but i was charged the first day.

Most likely hidden language when initially setting it up to steal from customers. Avoid at all cost.

Kids2kingscollection
United States
13 days using the app