Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

September 19, 2019

Very good app.......................................................................................................................................................................

Jump 4 Deal
Canada
6 months using the app
July 19, 2021

Best Shopify App for Live Session recording to understand how people use your store. I think this is a must have app. The Customer Care is very smart and fast.

Mella Bear
Italy
6 months using the app
CartKit replied July 20, 2021

We appreciate the review, We're always striving to be the best Session recording app on Shopify, Do Let us know if you need assistance :)

-Waqas.

January 13, 2020

Great app that allows you to see every move your customer makes. Very helpful in analyzing where customers are leaving.

Healthful
United States
6 months using the app
June 6, 2019

This is the app I was looking for!! Recording user behavior is the perfect way to understand them. It is the perfect complement with the other analysis.

The Explorer Hut
Germany
6 months using the app
June 25, 2020

Sorry, but I think should be there more explanation about the action we could possibly take based on customer behaviour. It's recording my own visits and my admin's visit and it makes the list enormous ( it should not happen as we are all day working on the website in and out) I do not believe its recording properly as I have sales from customers from abroad and did not appear there at all. It could be great but still, there are room for lots of improvement. Did not do anything to my business.I wish I could be leaving a great review but...

Eco Kindly
United Kingdom
6 months using the app
CartKit replied June 25, 2020

We appreciate your feedback! The function to exclude the sessions is something we are definitely looking forward to implementing. We'll reach out via email to get more details :)

Edited June 11, 2020

good app everyone must use this, and its free. instal this niow. the best seo app on shopify. Very happu whit it.

viargmax
Netherlands
6 months using the app
February 9, 2020

Amazing! I can't believe this actually exist! Being able to see how my customers navigate my online boutique has realy helped me to better market my store .

Jouvert Joli
United States
6 months using the app
January 21, 2020

I used this app to understand customer behavior in my store and to know which pages they visited, and I managed to make improvements based on that information. It's an awesome app! Totally recommend!

Fortune's Closet
United Kingdom
6 months using the app
November 4, 2019

I really like what this app does. It helps a lot to see what my clients are up to on my site. Great job!!

Andrew Stevens Footwear
United States
6 months using the app
Edited November 8, 2019

Love it! Super informative and easy to use. A must if you are looking to improve bounce rates on your site!

KaliVit
United States
6 months using the app