Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

January 19, 2020

I think this app is going to be extremely helpful. Just downloaded it and already I'm seeing room for improvement on our navigation based on what people are searching for. Love that it's free!

Kariella
United States
6 months using the app
Edited July 27, 2019

This really is a wonderful app. It helps me know where customers get bogged down. I am hoping to increase conversion rates with this.

This really is a wonderful app. It helps me know where customers get bogged down. I am hoping to increase conversion rates with this.

diastasisrehab
United States
6 months using the app
May 3, 2019

Are used this app to help me identify where my customers are having troubles. I liked how this app helped me see where the load time for my website images are hurting my conversions as well!

The Ripe Shop
United States
6 months using the app
October 9, 2019

Insightful app for making decisions. It is easy to use with a clean interface. Would recommend to other business owners.

Wandering I
United Kingdom
6 months using the app
Edited September 18, 2019

Really impressed with how quickly this installs and easy it is to setup. The cost is hard to argue with too.

Tikiland Trading Co.
United States
6 months using the app
July 22, 2020

great app! any site owner must have it, lot's of insights after watching just a few user sessions and it's free :)

SAFE6
Israel
6 months using the app
November 9, 2019

Great app very useful loving it highly recommend and the best part its actually free which helps a lot obviously!

OutletSavings
United States
6 months using the app
Edited July 11, 2020

I really love this app! it helping me to build a perfect height converted store by records every mouse move what my customer does!

OptiGadgets
United States
6 months using the app
July 16, 2021

The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors

EsaModa
United States
6 months using the app
CartKit replied July 16, 2021

Update July 29, 2021. We've reached out a couple of times but have not received a response from the customer.
-
Hi there - we apologize for your recent experience with Replay. We limit the recordings for stores with high traffic to help distribute the sessions across the month. However, this is something we can modify on a case-by-case basis.

We'll be in touch with you soon!

February 19, 2020

im using it its work thats it and most important its free i always logging to it to spy on my visitors good work team wish you the best and emprouvements

QUIQUARK
United Kingdom
6 months using the app