Reviews (2,731)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

January 22, 2021

Je viens de l'installer ! top comme application. J'attends de voir la suite afin de confirme ma première impression.

Immc-shOp
United Kingdom
18 days using the app
Edited May 27, 2020

this one is magic, it's one a was looking for a long time. Unfortunately it cannot access the checkout page

Extreme - La mini console
France
18 days using the app
July 6, 2020

I just started using this App from my fellow drop shippers! A great recommendation, and I think this is the new top app for heat maps, thanks so much!

Curl Me Up
United States
18 days using the app
June 29, 2020

Good app! i like it......

.........................................................................................................................

ZIPIE_SHOP
United States
18 days using the app
November 13, 2019

This app does what it's supposed to. I'm surprised it's free and I'm happy it is. This application is so powerful if you know how to use it, the session recording is a huge insight and advantage by being able to understand how your visitors think and feel on your store, and also catching problems before they haunt you. Highly recommend, plus it's fun to use :)

BeeHairy
United States
18 days using the app
November 15, 2020

This is a great way to get insights on your customers! Watch each video, see their location and push the right products out there!

THE FIGHT LABEL
India
18 days using the app
May 20, 2020

Wow it's fantastic!! You can easily view what your clients do on your store and understand what you can change on your store to make it more profitable ;)

Clean House
Italy
18 days using the app
Edited January 5, 2021

It worked fine for a few days. Then suddenly I cannot replay the sessions. It says " This page isn’t workingapi.better-replay.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS" I tried clearing my browsing history, cache, cookies, etc. but still did not work. I also tried using a different browser and still not working. I tried contacting their customer support by the app and by email but I got no response for days. Maybe this review would have your customer service team assist me. I'd be glad to update my review. Thanks

REAC Label
Philippines
Over 1 year using the app
CartKit replied January 5, 2021

Hi there! Thank you for sharing your report. We reached out via email :)

April 2, 2019

it's good, but it doesn't show the checkout page while the customer is finishing the purchase

So we can't know why the customer left the products

Tygres
Jordan
10 months using the app
April 29, 2019

Great App! really enjoying it so far. Love that its free too! Highly recommend to all users who want to improve their stores.

Lashlifters
France
18 days using the app