Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

Edited January 5, 2021

It worked fine for a few days. Then suddenly I cannot replay the sessions. It says " This page isn’t workingapi.better-replay.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS" I tried clearing my browsing history, cache, cookies, etc. but still did not work. I also tried using a different browser and still not working. I tried contacting their customer support by the app and by email but I got no response for days. Maybe this review would have your customer service team assist me. I'd be glad to update my review. Thanks

REAC Label
Philippines
Over 1 year using the app
CartKit replied January 5, 2021

Hi there! Thank you for sharing your report. We reached out via email :)

April 2, 2019

it's good, but it doesn't show the checkout page while the customer is finishing the purchase

So we can't know why the customer left the products

Tygres
Jordan
10 months using the app
April 29, 2019

Great App! really enjoying it so far. Love that its free too! Highly recommend to all users who want to improve their stores.

Lashlifters
France
18 days using the app
Edited August 19, 2019

This is a great app for viewing the customer journey on your store to see where people are getting confused or where most people are navigating too. The fact that this is free is a game-changer.

Art By Nathaniel
Canada
18 days using the app
March 2, 2020

Great app so far! I love being able to see what is or is not popular on my site. This information is going to be invaluable.

Brianne Marsh
Canada
17 days using the app
September 17, 2023

Great app. 5/5

PlakatKunst
Denmark
17 days using the app
October 29, 2020

I've had it installed for a week. No recordings yet. I just flipped a switch that said enabled/disabled, so we'll see if that works.
I'll rate it higher once i see it working.

Cutsie Friends
United States
Over 1 year using the app
CartKit replied October 29, 2020

Hi! We sent you an email. We're working to get this solved as soon as possible :)

September 16, 2020

it works okey
might need upgrades
it works okey
might need upgrades
it works okey
might need upgrades

Nothingbutlabel
Australia
Over 1 year using the app
CartKit replied September 16, 2020

We appreciate your feedback! You can share your requests via email at replay@cartkit.com

We'd love to hear from you :)

July 12, 2019

OMG AMzing!! I have learnt why people are getting stuck on my website, i notiched the loading is taking to long on my website so now will change my website to make it faster at loading and easy for my customers,

Harvey Cooper
United Kingdom
17 days using the app
Edited September 5, 2020

Fantastic app, very comfortable to use and very useful for a store.
Thank you for your excellent work.

Lucky Orgonite™
Spain
17 days using the app