Reviews (2,712)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.

Edited December 27, 2019

I've been using it to test people navigating my site. My site is new, but I need a way to test what users are doing, where they are clicking, navigating to, and see what they do, see if I can detect user annoyances, or navigation confusion.
Later, I will test for conversion changes and click-through to checkout. Great app and hard work put into it. Well Recommended. Thank you for the app creation.

smadirectimports
United States
24 days using the app
Edited July 10, 2020

It gives you like a James Bond spying level of feeling when you use this app. Plus all of it is free so I see that as a great deal. This can be really helpful in knowing what your customers are seeing so you can see the problem with your website, I enjoyed how simple it is to use but I didn't enjoy how hard it was to make this review. 10/10 would recommend.

Beauty Glows USA
Philippines
24 days using the app
July 25, 2019

i use this app to see what the customers are doing so i can know what I can do to fix things. Keep up the work.

Bluetiful Sight
United States
24 days using the app
May 28, 2020

a very apps thanks a lot for making it free for us we really grateful for that seriously, thanks again

MomaFlex
South Africa
24 days using the app
Edited January 22, 2020

I have read a few negative reviews about this app. I have zero complaints. This app and I use another app called Storeview. Between those 2 apps I have a clear view as to what pages and items they are viewing and adding to the cart. This app gives location (city and state or country) how long each person visited for and you actually see them move thru the store and stop on items and view items and what categories are being looked at. It's a trip. Definitely more information than any other app I have used. Love it! I will be altering store layout to see how customers visits change to make it the best fit for their shopping.

The Bong Czar
United States
24 days using the app
Edited November 8, 2019

Fantastic and flawless. Only just started using it but gaining some great insights as to how customers navigate my store already. Thank you!

Sarah Goldway
United Kingdom
24 days using the app
July 26, 2019

This app is quite helpful in recording visitors on my store. I hope the owner will keep updating it be more compatible with other related apps

Printistan
Pakistan
24 days using the app
Edited July 10, 2020

very gooood i love it. its the bessssssssssst thiiiiiiinnnnnnnggggggggg eeeevvvvvveeeeeerrrrrrrrrrrr

the smart posture co
United Kingdom
23 days using the app
Edited June 9, 2020

this is the first time using the app and i cant even try it until i send the review. so i will review this review when i have used the app fr a week or so

Ultimate pet accessories
Spain
23 days using the app
March 29, 2019

Love it, really great and get to see exactly what people are doing on your website Must have I would try it if i were you

NutriChem Labs
United States
23 days using the app