Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

April 19, 2020

Easy to install and use, will install this App on all my shopify stores. Help to analyze clients and make changes

Rock'n Art Posters US
Spain
15 days using the app
Edited October 29, 2019

I like the app because it helps me see what is happening in my store. I would like it better if it would give me more information on who is in the store, like more detailed location

Elias Serhan
Mexico
About 1 year using the app
Edited March 11, 2022

Just installed it and loving the app so far. Would love to see the heatmap as well. That would have been 5-stars! Edit; just changed my review to 1 stars. Suddenly the app is no longer free to use and I have to pay to use it with an (up to) $999 USD charge a month.... Haven't received any communication from them about this change and just got prompted to update the app and approve these charges. Really disappointing as I was quite happy with this app. Atleast have your existing users be grandfathered in or something...

Teddy and Wool
Netherlands
About 1 year using the app
May 15, 2021

This app really helps me get an understanding of my customer's journey while on my site. Looking back on the replays there are some actions that dont get played back but all-in-all i'm happy with the app.

The Noble Brand, LLC
United States
8 months using the app
Edited October 5, 2019

This app is very useful and very easy to us. I recommend it for all people who debut in e commerce. It's missing more detail but it's simple i like it

Akaïo
France
15 days using the app
Edited January 7, 2020

having this as a FREE app is amazing. A lot of value provided and dont need to pay monthly. Thanks guys!

CareToShine™
Australia
15 days using the app
Edited December 5, 2019

Really good app. It's been really helpful to be able to see what our sites users have been doing hhh

shallwedream2
China
8 months using the app
August 30, 2019

Easy to use, and its free. Working great, now i'm will be able to see what exactly problem i'm facing with my store. before all i can do was guessing.

ACLICK SHOP
India
14 days using the app
December 18, 2019

Better Replay is an awesome app! It has really helped to understand customers for us! Thank you so much for this app!

ActivecoreX
Canada
14 days using the app
April 25, 2020

Im using this app to see where I'm disconnecting from my customers converting. Works great and now I can see whats happening on my site. Gonna add to all my sites.

Kitchen Soldier
United States
14 days using the app