Reviews (2,731)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

January 6, 2020

I use this application helping me to get a view on my on-line store; It's a well done application...

JAMES & JACOB
France
About 2 months using the app
Edited May 21, 2020

I am testing this app now, and I currently enjoy it a lot. I hope this app can help me better improve our user experience and engagement.

Melanin In America
United States
3 days using the app
Edited August 26, 2020

Free, clean, very nice interface... frankly nothing to complain about. I'll come back with 5 stars when I've viewed my first recording.

Done. Just perfect!

Urban Girl
France
3 days using the app
Edited July 6, 2020

one of the best app i have used and it is free super app I like the app very much best best best app

Harsith Surana
India
3 months using the app
April 5, 2023

Fast replies and very kind employees. Also this app is very easy to use and understand and will boost your sales for sure

Zivena
Netherlands
3 days using the app
June 12, 2019

1star. Even though its free, it has a lot of issues
- stopped working until support reinstalled it and didn't really give a satisfactory response
- nowadays it records maybe 1% of of visits to the site and for no reason skips the others; Support never responded to the second ticket i sent.

Baby Onward
United States
3 months using the app
CartKit replied June 13, 2019

We can't replicate any issue. All of our tests are being recorded fine. Note that the recorder automatically ignores bot traffic. Please email us with more details on the number of recordings you're expecting to see and where those numbers are coming from. Thanks

November 13, 2019

A customer's POV is very useful, definitely would recommend this app, useful for adjusting your website and better understanding your customer base/their interaction with you.

dead gal shop
United States
About 2 months using the app
November 30, 2020

Love this app, it helps me know we’re my audience is coming from the most. I can waiting to get started.

GoddessHairGlamour
United States
About 2 months using the app
Edited January 27, 2020

This app is useful, I can see how my customers are looking at my site. However it could be better if you could filter out your own ip so it didn't track the times you were on their doing maintenance on your own site, also a heat map of all the recordings would be helpful too. I also think it isn't recording every visitor as some of my customers didn't seem to appear on it, though it does seem to get the majority. Currently the app is free so it is totally worth it for what you get.

Puppie Proof
Australia
About 2 months using the app
Edited September 16, 2019

Its a great app! Definitely recommend it to others to follow traffic. Its a good tool to analyse and improve the website where needed.

Sayda
Netherlands
3 days using the app