Reviews (2,775)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its session replay and customer engagement insights, which help optimize user experience and boost conversions. They value the free trial for testing these features and praise the app's reliability and easy integration. Customer support is frequently commended for its quick and helpful responses, making this app a popular choice for business optimization and customer service excellence.
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very good.....................................what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Perfect playback can even speed it up to not waste time get right to the source of what happens helps a lot
Excellent App. It does what it says for free. I love it. It is great for improving an online store or sales by viewing consumer behaviour.
This app is amazing. It's given me huge insight into how customers are using our store and I've made some changes to improve the customer journey. Thank you so much!
I have a new store opening tomorrow and did a test run of this app on my own. It gave a perfect representation of my actions, got my location right, and loaded in a reasonable time. I look forward to coming back in the coming days to see what I can learn from my first few potential customers. I will update the review at that point if necessary.
We are blown away by the capabilities of BetterReplay. Use the app's video session, we were able to capture our first online sale!
Excellent way to see what is happening in your store. Quick and helpful support team (thanks Donald!)
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Update: The app has stopped working correctly unfortunately. Has lots of promise but no longer records sessions. Sent a support ticket and never heard back.
Seems great so far, can't beat free! Easy installation and recordings are great quality. Will update review with further thoughts
Hi, we've sent numerous messages to you. Can you check your spam folder and send us a reply so we can resolve this?
i used this app to help me have an overview on customers likes and dislikes at the website, but it has suddenly stopped working.
Hi, we're working on it and will let you know when its back up and running!