Reviews (2,739)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.
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100x times better than lucky orange, easier to use, simpler, better picture... Rly cool app, recommended
It eats a lot of loading time and when using it can't refresh the page you should do it in another window i could see recordings which is great but it takes your page loading speed a lot down please improve the loading speed and is it showing the complete recording? sometimes i kinda feel that it only shows the beginning i don't know really it may be because of my website is bad what ever i got some possible informations with this hope this app will improve in not taking a lot of loading speed.
We appreciate your feedback! We're actually investigating the 'page refresh' issue. We'll reach out via email :)
Cool. Allows me to see who is doing what, as well as what products my customers like the most........
Free then ratings changed... No mails or communcation with many bugs. do not recommend this app at all
Hi! We appreciate you taking the time to share a review. We reached out via email! :)
To clarify, we experienced some downtime in the past couple of days but it was solved within less than 24 hours.
We look forward to your reply!
Great app! Removes the guess work and provides much needed insight on reasons for abandonment. Cheers
I have been using the app and it has managed to give me a sense of my visitors behavior on my store. When it was working it wasn't bad though I wished it were more detailed. However, for the last day now, the app suddenly stopped loading and when it does stop spinning I keep getting the prompt to "sign-in" and when I click on that I am taken to the landing page of the Shopify store to add app to my store, despite the fact it is already added. When I did click on "Add app" I was then redirected to the dashboard. This happened several times yesterday, and as of this morning I just get the error message that something went wrong, every time I try to load the app. Not sure what is going on.
This issue was resolved after BFCM 2021 and we've implemented additional measures to provide stability for all our users. We hope to hear back from you soon.
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Hi! We truly apologize for the inconvenience! We had some downtime but access to the app has been restored :)
Yep, totally does what is advertised. I will test out a personal session or two over VPN and see how much gets recorded. If this app doesn't show to be recording personal data or payment/other sensitive forms, it'll surely deserve its due praise. Great for a free app. I may sell to European customers so I wanna respect GDPR, you know? Thanks for providing this. I respect privacy of customers.
I like what this app does and how it works. It would be great if down the track, we could upgrade and see a longer recording :)
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants dec
Great to see how customers interact with our site and checkout process. Will definitely be using this often.