Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

April 20, 2019

Works well to show me what is going on and help me make decisions on ways to improve my store. Thank you for this app.

Shackled Love
United States
30 days using the app
Edited August 4, 2019

This app provides great insight into customers behavior and has allowed me to analyze and focus on what is important while making sure eliminate things that are wasting money. Thankscx

ZuriRose+Co
United States
1 day using the app
Edited October 16, 2019

just installed app it looks good lets see how it performs ,hope for the best results thank u enjoyed recorded sessions we can see recorded replay

shoper2shoper.com
India
1 day using the app
Edited September 12, 2020

Its great to be able to "spy" on your customers to see what they see and to see where they lose interest so you know where to pinpoint improvement! Ive learned alot watching the movement on my site and I have work to do! lol Its the only app out there that Ive seen that does this and its free! Download! You won't regret it!

HELLUVAMUVA
United States
About 2 months using the app
January 8, 2020

I'm going to put a 4 star here for now because i've only tested it on myself, but when ig et visitors and stuff i will come back to either improve or lower my review..... Also could a developer tell me if it slows down your site a bit? not bothered if it does just want to know, thank you!

RomanceRings
United Kingdom
29 days using the app
November 29, 2020

Very useful during Black Friday, we tweaked a few exit points. Only two suggestions 1. the replay is rather small, had to enlarge to 200-250% to see it on laptop and even then couldn't see detail or elements would appear inverted/ upside down, due to being enlarged? 2. Would be useful to have IP address of visitors or a way of detecting screenshot action, one visitor spent 45 minutes dawdling up and down and across the All Products collection page.

SCANDINORDIC.com
Australia
29 days using the app
CartKit replied November 30, 2020

We appreciate your feedback! This is definitely helpful and we'll add these suggestions to our internal ideas board :)

If there's anything else you'd like to see within the app, please send an email to replay@cartkit.com

January 4, 2023

Skrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

GlamorousRings
United States
29 days using the app
August 28, 2019

It's a great app , i ve just install it and it seems to work very well , very useful and helps you make your store better for the customers

NJMAG
Morocco
1 day using the app
Edited October 25, 2019

Its pretty cool but it could be better, It won't let me see the full replay but i still like the app. would recommend it!

glowerly
United States
About 2 months using the app
June 4, 2020

goooddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Zulu Kart
India
28 days using the app