Reviews (2,728)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

Edited December 18, 2020

perfect app so far, would make a much bigger difference when IP addresses of customers provided as well, because with that information you can actually block some unwanted IP addresses visiting your website and prevent fraud.

Aurora Nutriceutics
Italy
1 day using the app
Edited May 28, 2020

replay live looks like it will help me to understand what my customers like the most of and will help me to understantd what they dont like.

Mens Toyz
United States
1 day using the app
May 29, 2020

Very useful app. I should figure out now if that my visitors are leaving my page too soon or recording stops to fast.

aftersixvodka
Canada
1 day using the app
Edited April 27, 2020

application interessante, on peut voir ce que nos client font sur notre site, il faudrait en plus la possibilité de tchater en direct avec eux

Meca Confort
France
23 days using the app
Edited July 9, 2020

This was my first review before I found out that it keeps on loading saying error and I'll update my review after i get support "Okaaaaaaaaaaaaaaaaayyyyyy who knew you can do this for free? Thank you guys for such an amazing app. I recommend 100%"

The Star Fashions
United Kingdom
About 1 month using the app
CartKit replied July 9, 2020

Hi - we're experiencing some downtime but our dev team is working to get this resolved as fast as possible.

June 24, 2021

I just saw this app on youtube while doing my research on how to improve my conversion rate. I hope to see some results soon. I gave 4 stars because I am about to start using it.

Renaude Aidan
United States
23 days using the app
June 7, 2023

Wow, I honestly never knew this existed and I am happy I found it. I get to view my store through my customers' eyes, It gives me an idea on what I need to fix to better the experience.

Just Elements
United States
1 day using the app
July 23, 2019

very good app, for me it has a good use and I enjoy it a lot because I have a specific problem in my shopify site so I can find out how yo solve it better.

SIVANIKA
Israel
1 day using the app
November 6, 2019

Replay is a free one-trick pony that provides a few helpful insights. I used a similar app with infinitely more features prior to GDPR. So Replay feels anemic by comparison.

Playback is marginally helpful. There is no way to view activity on specific pages or in certain regions with this version. Having thousands of weekly visits, analysis boils down to randomly replying some of the long sessions.

Even with idol time suppressed, many of the anonymous recordings show no cursor activity. Sessions reveal that most visitors are looking for a non-existant high-resolution image to download instead of purchasing posters.

ClinicalPosters
United States
About 1 month using the app
Edited June 17, 2020

I finally received the treasure I need for 5261, it is very good, the price is good, thank you 4102 thank you shopkeeper!To be honest, this 1653 is the most satisfying shopping I have ever done on Taobao.I am very satisfied with both the attitude of the shopkeeper and the goods.The shopkeeper has a very professional and enthusiastic attitude. He always answers my questions and replies quickly. When I ask him a lot of questions, he doesn't feel bored and answers me seriously.
Besides, baby, it is just what I need. When I received it, the package was complete. After I opened it, to my surprise, the baby was even better than I imagined!You have to give the thumbs up.I will come again next time when I need it. Please give me a discount.

very shop
China
22 days using the app