Reviews (2,728)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

March 27, 2022

easy , plug and play.. further rating review will come after viewing the results of first 50 recordings..

BramartLingerie
United States
21 days using the app
June 28, 2020

this app is a huge help, i can track my customers and see where i need to improve. great app definitely recommended.

Bazinga Adventures
United Kingdom
1 day using the app
CartKit replied June 28, 2020

Thanks for your support!

September 19, 2019

Nice, It helped me with user activity records, a pity that it doesn't have heatmap, although the fact that it is free makes it 100% useful

imaphotic
United States
20 days using the app
February 26, 2022

good very good ,its helpful. im very like the app, recommend you, help my comments can help other merchants decide whether to use this app

woobargian
China
About 1 month using the app
May 23, 2019

great app, hopefully, I'll better understand my customer behaviors and optimize my store for the best conversions possible.

Mighty Inventions
United Kingdom
1 day using the app
Edited September 3, 2019

The app is very innovative and productive, it gives you a quick look of the sessions I wish it was less speedy it would be better for us to analyze but still very good

OEES Store
United States
19 days using the app
November 13, 2019

Very good app. Simple user interface and easy to use. The only downside is I have an email marketing app which has a live view for website visitors, not as detailed though. If I check a customer's activity on Better Replay, it will show on the email marketing app as the same customer visits my website again. Will recommend though. My website is www.hummingbirdlifestyle.com.

Hummingbird
China
19 days using the app
May 17, 2020

very well done, love the app, highly recommend to all of you, great app to see the shoppers behavior

Lit Trendz
United States
1 day using the app
Edited May 29, 2020

It seems like a great app for being FREE! The only thing I could say is I do enjoy Lucky Orange's chat function. It has helped us land sales! Besides that, this app does what I need for our other brand new website!

James Christian
United States
19 days using the app
June 18, 2020

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decorstore.my
Malaysia
About 1 month using the app
CartKit replied June 18, 2020

Hi! We reached out via email to provide instructions on how to solve this problem :)