Reviews (2,728)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

Edited May 16, 2020

yes, its works good. will continue to test to see if its meets my needs. Will also add it to the our other five sites. love it tried it on my other sites and its good. try it.

Widget & Gadgets
United States
16 days using the app
December 5, 2019

Very easy to use and the recordings are giving a real idea of what visitors are doing on your store and what can be improved.

Show the Nature
Bulgaria
16 days using the app
September 22, 2019

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Rocia Santana
France
16 days using the app
June 16, 2020

This app does the job what it exactly said. Customer support is very fast. Happy to see this kind of app free in here. Take the advantage of this for your store.

UnitySide
Sri Lanka
About 22 hours using the app
May 26, 2020

4 stars for now, can't see the reviews when customer is looking on the reviews. im using loox review btw

BELLA BORSA PH
Philippines
16 days using the app
Edited June 24, 2020

Nice app very intuitive, can help to detect problems regarding the site you have. Just started testing so will come back later

Avanty Fashion
Romania
About 22 hours using the app
January 20, 2021

Simple but great tool! Effective and powerful. It's also very easy to learn and navigate through the app.

Gift Her Boutique
United States
15 days using the app
Edited July 4, 2020

didn't used to record everything
now it records nothing and it shows errors like recording length for a single video is 22176 Hours

babyshopup
Egypt
25 days using the app
February 10, 2023

No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!

sheepsh
Hong Kong SAR
25 days using the app
CartKit replied February 10, 2023

Thank you for your feedback, We've reached out to you via email to resolve the issue.

Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :)

We apologize for the inconvenience.

September 3, 2020

I love this app. It helped me figured out why I had abandoned carts and it is so easy to install. Thank you so much for this tool. I use it on all my stores and my clients stores.

Breakthrough To Entrepreneur, LLC
United States
About 21 hours using the app