Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

June 16, 2020

This app does the job what it exactly said. Customer support is very fast. Happy to see this kind of app free in here. Take the advantage of this for your store.

UnitySide
Sri Lanka
About 22 hours using the app
May 26, 2020

4 stars for now, can't see the reviews when customer is looking on the reviews. im using loox review btw

BELLA BORSA PH
Philippines
16 days using the app
Edited June 24, 2020

Nice app very intuitive, can help to detect problems regarding the site you have. Just started testing so will come back later

Avanty Fashion
Romania
About 22 hours using the app
January 20, 2021

Simple but great tool! Effective and powerful. It's also very easy to learn and navigate through the app.

Gift Her Boutique
United States
15 days using the app
Edited July 4, 2020

didn't used to record everything
now it records nothing and it shows errors like recording length for a single video is 22176 Hours

babyshopup
Egypt
25 days using the app
February 10, 2023

No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!

sheepsh
Hong Kong SAR
25 days using the app
CartKit replied February 10, 2023

Thank you for your feedback, We've reached out to you via email to resolve the issue.

Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :)

We apologize for the inconvenience.

September 3, 2020

I love this app. It helped me figured out why I had abandoned carts and it is so easy to install. Thank you so much for this tool. I use it on all my stores and my clients stores.

Breakthrough To Entrepreneur, LLC
United States
About 21 hours using the app
August 29, 2019

This is a very useful app. Helps in better understanding of your customers and customer behavior. Must try.

Muse Wearables
India
15 days using the app
January 8, 2021

Hasn't worked once since I downloaded, Trying to view sessions I get the same error message over and over again. Emailed support and had to chase twice in order to get a reply, and then It's just been left with the developers with no updates. Unfortunate really as the actual app looks great and if it worked would be fantastic!

Parents House
United Kingdom
25 days using the app
CartKit replied January 14, 2021

This issue has been resolved! We're taking your feedback very seriously.

We reached out via email and we hope to hear back from you :)

January 18, 2020

top du top thank you very much , je suis nouveau avec vous votre aplication est parfaite merci encore

Evolution-future Securi-cam
France
About 20 hours using the app