Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

July 12, 2020

Overall seems good, but I've noticed it slower the Page Load Speed a freaking lot, which affects the auction on Facebook and lower your conversion.

The mobile load speed decrease by 25%.

It would be good to have a turn off button for only mobile. But for now - do not recommend using it for long periods of time, especially when you're advertising on FB

yellowtoneco
Ukraine
11 days using the app
July 10, 2020

Nice!!! i dont know how this app works yet as i'm only writing a review to do something! So yeah sorry

MINKY LASHES GLOBAL
Australia
11 days using the app
November 9, 2021

I stared using the app 5 days ago. For some reason it didn't track my page visits and it might be that I didn't set up something correctly, I don't know. The problem is, that the support takes more than 24h to replay and it makes solving the problem one tedious experience. For now, I leave 1 star, as it is impossible for me to use the app. If I have a better experience down the road I will give you an update. /it was recommended app from many people, so I hope things get better./

Candle Making Kit Official
United States
11 days using the app
CartKit replied November 9, 2021

Hi! We apologize for the delay in our response! Our team is available 24/7 but your message reached the incorrect inbox and for that, we are truly sorry.

Upon reviewing your account - recordings are disabled! That's why nothing has been recorded. We'll reach out to you asap! :)

Edited June 11, 2020

I don't know if it is good because I cannot use it before I make this review... Even though it makes no sense... Why do I have to keep writing reviews?

Baby and Future
Denmark
6 days using the app
August 9, 2019

Free and everything you need. I would recommend it to everyone because this is what you need to see what people are doing in your store

Silk & marble
Netherlands
6 days using the app
March 1, 2023

Je la recommande parceque il y à un très bon service client travaille très bien. A par sa je commence seulement avec cette application donc je suis en train de voir comment que cela fonctionne. Mais il y à une très bonne aide.

jimmyscholtus2-695.myschopify.com
France
6 days using the app
September 10, 2021

This app helped me identify a broken link in my ad that was negatively impacting my conversions. Thank you so much! Will definitely continue watching the customer interactions with my site!

Serenity Supply Co.
United States
About 9 hours using the app
Edited May 27, 2019

It is awesome! it really helped me out a ton for abandoned cart issues i was facing. highly recommend! truly a great app

Love Yours Co
United States
6 days using the app
March 9, 2020

bien pratique je l utilise depuis 1 semaine en plus c est gratuit je recommande pour l instant rien a dire

CPAP-MAROC
Morocco
6 days using the app
May 8, 2023

Very good I like it alot and its doing exactly what its supposed to do. Good to use for analyzing how customers browse.

Truelovedoll
Sweden
About 8 hours using the app