Reviews (2,731)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

May 13, 2019

not enough results to rate this yet not enough results to rate this yet not enough results to rate this yet

JERRY LASER™
Germany
7 days using the app
July 12, 2020

The second best to lucky orange in terms of data provided to the site owner but who can complain with free. Exceptionally useful and very clean and organized.

Athletic You
Canada
4 days using the app
August 22, 2020

Thanks really helpful!!! by using this app i know what i am lacking out, and design a website that is easier for customer to use

PRINT COW PTE LTD
Singapore
About 5 hours using the app
August 13, 2020

I used this app to track what my vistors are doing. Haven't explored completely yet. Not sure how this will help

Meghvi
India
6 days using the app
Edited June 22, 2020

This app is very good and worked well for my store. The only issue I had was that it did not show the user locations with accuracy.

Graceful Memorial
United States
About 5 hours using the app
Edited July 28, 2020

Espero que esse app me ajude nas vendas! estou esperançosa! Não tive boas experiencias anteriores com outros app.

IlhaBabyKids
Brazil
About 5 hours using the app
Edited November 20, 2020

Stopped working. Every session is now "Newark, NJ" and when clicked, I get: Not Found. Contact admin for valid URLs. I've contacted CartKit... Waiting for a response. If I don't hear from them soon, I'm uninstalling.

RecoverySwag
United States
6 days using the app
CartKit replied November 20, 2020

Update Nov 25: We provided the solution for this issue via email. No response from the customer yet and the app was removed.
-
Hi! We'd like to share with you a simple solution. We sent an email, please contact us back :)

July 10, 2019

viewing is good and i really enjoyed how it let me watched live and showed me a recording of the process of my customers

TheJesusShop
United States
6 days using the app
September 20, 2022

I messaged their LiveChat 3 times asking about Heatmap issues for a week, but never got a response. The screen monitoring sometimes does sometimes freeze.

Chivalry Watches
Australia
6 days using the app
January 8, 2020

Amazing! I'm able to view exactly where my customers are going on my site
and figure out why I was having abandoned carts issue. Thanks so much for this app.

Heru Cosmetics
United States
About 5 hours using the app