Reviews (2,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.
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Works GREAT! If your site is getting traffic then THIS is the next step for you. see how your customers behave and where your site can be improved. I watched one customer click my TOS provided in my theme and it didn't work, they immediately left my shop. I WOULD HAVE NEVER KNOWN WITHOUT THIS APP!
4 stars because the app keeps defaulting to an old date for vids and I can't see the new ones without contacting them first. The second time this has happened. They are fast with email responses and very pleasant. did not notice much of a drop in website speed.
I used this app to help me understand how our customers were interacting with our store and our understanding of this touchpoint interaction has been grown significantly in such a short amount of time. We have learned so much and used the insights to redesign our store to improve conversion. We are up over 20% in conversions per day this month alone. In addition, we have a better understanding of what products our customers are really interested in. I highly recommend this app to all new store owners. You will be amazed at what you would learn. Take the first step and try it.
Thank you for the awesome review! We hope this app helps you even more in converting sales. Do let us know if you need assistance!
-Waqas.
A better understanding on website visitors' behavior throughout every single sessions. Good Work, would've recommend.
Nice App and Customer service
Which customer is logged in is not an option not sure why.but overall cool add on if you want to analyze the work
Great app.. helped me to release what makes my customers leave the site.
I have more information now on what they do exactly.
Love it ! You can see a full session video for each customer. You can learn a lot from it and improve the store. Thank you guys ! It's very useful for new store like us ! Keep going, it works great !
Excellent app does exactly what I wanted.
Simple to setup with no coding required.
Took me less than 5 mins and it's simple to use.
Awesome app, great insight of whats happening on your site. Recommend the app to anyone who wants to see whats happening in their store
A super useful simple app that lets me see whos been to my website and from what countries, so interesting and insightful!!