Reviews (2,711)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.

May 4, 2020

This app is extremely helpful in helping me understand how visitors to my site behave. It's well designed and user friendly too.

Gordon Llewellyn Design
Canada
Almost 2 years using the app
April 9, 2024

Lovely App

Leavys Shoes
Ireland
15 minutes using the app
August 12, 2021

A must have tool & a gold Customer Service. It helped me picked up the wrongs in my web navigation, analyse the preferred payment options and automatic currencies, view product interactions, pop up closure and more very useful to improve the customer experience. On top of that, the Customer Service is fantastic, supportive and helpful. Thank you guys!

Nail Art Bay
Australia
Almost 2 years using the app
September 21, 2019

Love this app. It's helping me a lot understand my customers. And it's free! Please make it free forever <3

Jeweled Message
Canada
Almost 2 years using the app
Edited June 27, 2020

genial! no sabia sobre esta función , creo que es muy util para saber que mejorar en nuestro sitio web!!

Jormands
Colombia
Almost 2 years using the app
CartKit replied June 28, 2020

¡Gracias! Nos alegra saber que nuestra app ha sido de ayuda para tu negocio :)

October 22, 2019

Great App. It hepls me to see what's going on my store after recieving trafic from Facebook ads. Thank you very much!

Medical product from Germany
Germany
Almost 2 years using the app
December 17, 2019

This app is great for viewing customer's behaviour and figuring out, what you can improve to close more visits.

MemoryCanvas
Slovenia
Almost 2 years using the app
September 2, 2020

Really works as intended it! Nice interface and useful data fetch. Heatmap captures exactly screens used. Keep up with good work!

Bambooda
Romania
Almost 2 years using the app
September 4, 2019

really cool that this is free, thank you!! it does what i need it to do without charging me to see the information..

PetsSpring
United Kingdom
Almost 2 years using the app
Edited June 25, 2020

Excellent insights, very useful to see the good / weak points about our navigation - great work by the team :) Thank you.

Lelindo
France
Almost 2 years using the app