Reviews (2,711)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.

October 20, 2019

Simple to see what's happening on my website without complicated or unsupported code snippets. Highly recommend for the beginner.

MoodTable
United States
11 months using the app
Edited May 5, 2020

Definitely the coolest app that we have integrated. It allows you to literally watch a recording of the customer browsing website. A great tool to learn patterns that may need improvement. Would definitely recommend this app to anyone that may see a lot of hits without conversion.

Mam Jam's Candle Company
United States
11 months using the app
Edited October 6, 2019

Great App. Does the job and its free. To developers, I wish it has more features -- look at lucky orange for example. But, certainly worth it for the price (free) -- assuming there is no privacy issue to this, for both us and our customers. We inform our customer in the privacy section to be transparent and prevent us from breaking any laws.

OMNIPEUS
United States
11 months using the app
July 6, 2020

good app. easy to use. good app. easy to use good app. easy to use good app. easy to use good app. easy to use good app. easy to use

RELX UK
United Kingdom
11 months using the app
June 17, 2020

well made thanks for being free :) no complaints at all !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Oceans Jewelry
Canada
11 months using the app
July 10, 2020

Amazing, so easy to use and really interesting to see where customers click. Very clear video format. Would be nice if the app offered automatic analysis and optimisation recommendations so I don't have to watch through each video log.

The Princess Cut
United Kingdom
11 months using the app
March 3, 2020

I love being able to watch my customers activity. Allows me to change up the website based on what I watch customers activity.

Catch-A-Creep
United States
11 months using the app
November 8, 2019

I used this app and i love it, its helping me to understand what pages customer view on my website. really helpful.

whatever on
France
11 months using the app
Edited April 17, 2020

We just launched the website and this helps a lot review how our customers behave from landing page to checkout or why they bounced.

GrocerGenie PH
Philippines
11 months using the app
Edited June 2, 2020

Really nice app
I think this app actually helps a lot of people with their business
Greater power for individual business

Dan Ship
Taiwan
11 months using the app