Reviews (2,664)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

May 24, 2020

I only have spent 2 minutes with this app, just installing and testing, and I already can tell you it is going to stay in my website. Congratulations, amazing app!

Paint by Numbers - Diamond Paint
United Kingdom
7 months using the app
May 20, 2020

Incredible! Very easy to set up! Recording the session screen is indispensable to understand customer behavior. Now we can know where to improve.

Letseatit
United States
6 months using the app
August 7, 2019

This is an excellent App. I hope this will help me understand what users are doing on my website. Accordingly I can make changes.

CHOCOCRAFT
India
6 months using the app
April 23, 2020

This is such an amazing tool! I am giving 5 stars based solely on concept. They have a long way to go to be able to sort the recordings to find the useful ones easier but I’m sure they’ll get there. Also, definitely need to have a way seeing more than 5000 sessions for the month or be able to record sessions landing on a specific page only and follow them from there. I never leave reviews but loved this “concept” so much that I had to. Great job!

Los Angeles Trading Company
United States
6 months using the app
Edited October 4, 2019

thank you team. a good app. expect more visitor more activity insight to help us improve their visit

DASHINGD
India
6 months using the app
Edited June 3, 2020

Super Good App- I love the app it really helped me to visualize what I can do to help improve the store and gain some insight on potential =)
.

Trailsports.cl
Chile
6 months using the app
Edited October 31, 2019

wow, totally amazed that this is possible. But it made me wonder, what it actually is that the customers are looking at...

I just love it and would tell someone about it

Nanutrade
Denmark
6 months using the app
January 18, 2021

Echt Supper App! Man sieht genau was so im Shop passiert! genau nach sowas Habe ich gesucht. Bin super zufrieden

GAMING SIGNS
Germany
6 months using the app
October 16, 2019

Better Replay is a wonderful free app to use for any Shopify Store. It is a great tool to use for analytics purposes. I highly recommend it.

Sincerely,

Stacey Hayes
The Gifted Moon Goddess
MoonGoddessGifts.com

Moon Goddess Gifts
United States
6 months using the app
July 10, 2020

Ótimo para gravação de visitas no site, tenho monitorado o que os clientes mais se importam no site e otimizado o acesso.

abrazileirando
Brazil
6 months using the app