Reputon Customer Reviews App , 1,151 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, easy setup, and cost-effectiveness, especially for small businesses. It automates review collection, aids in managing customer feedback, and helps increase Google Reviews, boosting store credibility. The app also assists in resolving client issues, preventing negative feedback, and promoting 5-star reviews. Many commend the customer service for its promptness and friendliness, making it a valuable tool for fostering customer trust and loyalty.
Refine
-
By rating
amazing, we will test and review
We hope the app will help you get more reviews. Please send an email to info@reputon.com if you need any assistance or have questions, we're always here to help you.
I was expecting a bit, and I mean a lot, better.
I was expecting to know the customer's reviews and have not had one single information. So I don't know where you send the emails and i don't know if the customers respond and what is their response.
We have had quite some traffic in our website, and I can't control to whom you sent the emails.
More information is needed to get a better rating.
It sends request for reviews at the wrong time. I have app set to send once it saids the order has been delivered. This is causing some customers to assume my business in unprofessional.
Hello,
Sorry for the inconvenience.
Once you install the app, you can add past orders. You can upload orders that you've got for the last 60 days. By default, the email trigger - 14 days after the Order is fulfilled. If your uploaded orders were fulfilled more than 14 days ago, the emails will be sent in 1-2 hours, unless you change the Email trigger (days or/and condition "After")
As we understand, your uploaded orders were older than 14 days after fulfilled. And you didn't change the Email trigger section. That's why emails were sent a few hours after uploading.
Regards,
Reputon Team