Overall rating
2.3
Counts per rating level
  • 14% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
Edited April 10, 2019

They limit your review to 100 character so that you cant tell everyone how bad this app really is

Blush Ivey Boutique
United States
3 months using the app
Shopify replied June 4, 2019

Thank you for sharing this feedback!

We're sorry to hear that you had a negative experience with the Retail Barcode Labels app, and we'd love to assist to get this working. We encourage merchants to leave reviews with as much context as possible, and we require reviews to be at least 100 characters so that we can get a better understanding of the issue :) I’ve reached out to you via email so we can investigate this issue further. I hope to hear from you soon! - Lauren, Shopify Support

Edited April 10, 2019

I would prefer the app that this one replaced. I'm not able to export and save my inventory labels for my stock management. Terrible Customization options for the templates.

Perfect Trading
United States
3 months using the app
Shopify replied April 25, 2019

Thank you for sharing your feedback! Currently there is no option to export the label templates to a file on your computer, though the templates you create are saved within the app for you to use for your products at a later time. I’ve followed up with you via email in case you'd like to provide any more feedback on this specific feature you're needing, or if you needed any further assistance. - Freddie, Shopify Support

Edited April 2, 2019

App lags all the time. There are so many flaws. The other system wasn't perfect but this is even worse. When I create barcodes for all items without barcodes, it would be nice if it would actually create barcodes for ALL without barcodes instead of having to keep creating them for each item I have entered. Also it would be nice to see all the recent items entered so I can print those barcodes at once instead of manually entering each item, selecting each barcode and then printing. I think the only thing I like about this app is being able to use different type of labels and printers instead of using only the dymo. PLEASE make this app better.

Beaus & Belles Boutique
United States
3 months using the app
Shopify replied June 5, 2019

Hey there! Thank you so much for this feedback. These are currently a limitation of the app and we are working on this. I will be sure to pass this along to our developers. I've followed up with you via email to log your feedback for our development/platform team so I can get a little more context from you. -Bo, Shopify Support

March 25, 2019

THIS IS THE WORST SOFTWARE TO PRINT BARCODES! I HAVEN'T BEEN ABLE TO PUT STOCK OUT FOR 5 DAYS DUE TO THE FACT I CAN NO LONGER PRINT ON MY DYMO PRINTER! BRING BACK THE OLD SYSTEM OR LOSE CUSTOMERS!!

Mi-Life
Australia
3 months using the app
Shopify replied May 1, 2019

Hey, there. We really appreciate this feedback. I understand how this is a pressing issue for you, especially when you continuously have new stock coming in. I have gone ahead and reached out via email to offer some support and gather any further feedback from you. -Bo, Shopify Support

Edited April 8, 2019

I don't like that once you create a barcode you have to search for the item again - it's a waste of time!

Pink Seahorse Boutique
United States
3 months using the app
Shopify replied June 4, 2019

Thanks for sharing this feedback about the Retail Barcode Labels app! This is a current limitation due to the app's workflow. That said, we’re always working to improve our apps' functionality, so I’ve followed up with you via email to log your feedback for our development team. - Lauren, Shopify Support

March 19, 2019

this app doesn't work
i am a 2 store operation..i can't get barcodes done....this is ridiculous
why are u getting rid of the old app

Over The Edge Apparel
United States
3 months using the app
Shopify replied April 25, 2019

Your feedback is valuable and will help us improve the platform so we thank you for taking the time to share it with us. I’ve followed up with you via email to log your experience for our development team. Hope to hear back from you! -Emma, Shopify Support

April 11, 2019

The app duplicates barcodes for different products. It is not compatible with Avery labels as advertised. A Dymo 450 is required and still doesn't print right. It could be more user friendly; such as, a more refined search for multiple items to be printed. I deleted the app, but will try again to see if that helps. It would be an awesome app if they could work out the kinks.

Your Bling Boss
United States
3 months using the app
Shopify replied June 4, 2019

Hey there,
I am sorry to hear that this has been your currency, I appreciate you taking the time to give us this feedback. Dymo LabelWriter 450 or the Dymo LabelWriter Wireless Printer are the only compatible printers for this app, while Avery labels can be used as per our docs these are the only compatible printers for the app.

I have gone ahead and emailed you regarding the other issues you have mentioned so that we can troubleshoot together and get this app working for you! I look forward to hearing from you. -Bo

April 16, 2019

I use this app everyday to create barcode labels and it takes forever for the barcode labels to create. I have to create them about 3-5 times. Also, it's difficult to print multiple items at once, it's very time consuming.

The Blushing Brunette
United States
3 months using the app
Shopify replied June 4, 2019

Hello there, firstly, thank you for sharing this feedback. It is feedback like this that guides us in the right direction to make apps better for merchants like you. I’ve also followed up with you via email to log your feedback for our development team. In that reply I've included some screenshot to help.

You should be able to add labels in bulk in the Shopify admin, by going to:

> Apps
> click "Retail Barcode Labels"
> Then "print labels"
> Then select the option that best suits you, all or select a few products
> Then press the purple button "create Barcode labels"

You can also print labels in bulk, by going to:

> Products
> Clicking the white square beside the product name
> Then press "actions" at the top of the page.
> Then print selected labels.

This guide will also help for the hardware side of using the app:

> https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#print-barcodes

Hopefully this helps! But I will also send you on an email to go further in detail with this for you! Thanks.

Niall, Shopify Support.

March 22, 2019

Can't create a barcode and print a label for a single product you just created without creating barcodes for all non barcoded products/variants and then searching for the single product you want. Hard if you have multiple products with the same name and image. Annoying and not practical. Please fix this.

Ron George Jewelers
United States
3 months using the app
Shopify replied April 30, 2019

Thanks for taking the time to provide this helpful feedback. I've reached out to you via email so that we can troubleshoot this together and I can log your suggestions for our developers. I hope to hear back from you! -Emma, Shopify Support

June 14, 2021

This app is garbage. A complete waste of time. If you have thousands of labels to print on smaller items and need to use Avery 5167, it only allows the barcode and the price. What a complete downgrade from my current system. I'm not thrilled about having to pay for a different app when this one should be so much better. Come on Shopify. Look at the reviews. This app needs to be overhauled. Efficient barcoding helps with effiecient inventory management which is part of the foundation of running a successful retail operation.

Wickaninnish Gallery
Canada
3 months using the app
Shopify replied June 30, 2021

I am sorry to hear that you have had such a negative experience using the app, but nonetheless we appreciate you sharing your feedback with us here. I can appreciate why the limitations you have cited are disappointing and why alternative options may be required, and also that barcoding is an important part of efficient inventory management.

Our development team take merchant feedback into consideration when it comes to improving and enhancing the platform, apps included, so I will be sure to pass your comments onto them for their consideration. -Victor, Shopify Support