Overall rating
2.2
Counts per rating level
  • 14% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
April 3, 2019

Im really not happy with this app. I want to add my "Product Name" and althought the box is ticked, it doesnt show the Product Name on the printed lable. The same goes for custom text, etc.
Get it sorted please!

Claudia May
Germany
Almost 3 years using the app
Shopify replied June 5, 2019

Hello Claudia, thanks very much for sharing this feedback here. I think for your case there might be a specific error and I'd like to get to the bottom of it so I’ve followed up with you by email. We’re always looking to improve the way our apps work with stores and what they can offer merchants like you. So thanks again for this feedback.

Niall, Shopify Support.

Edited September 26, 2023

NO FUNCIONA EN LA COMPUTADORA, Normalmente funciona bien, pero últimamente solo la puedo utilizar en mi teléfono, no funciona en la computadora, no abre, urge que la arreglen

Lukaut
Mexico
Almost 2 years using the app
August 17, 2022

For a long time all went fine with our barcodes. now suddenly it makes duplicates of barcodes for diffrent products, even the products have diffrent SKUs!! even we have only about 4000 diffrent variants-barcodes.... It is a huge mess for us, as we are traped in this App. All our products are in store POS an are labeld with barcode labels!! i hope to get an answer from the developers to help me solve this problem! Please contact us! It's a worst case scenario!

ONIX Boutique Bern
Switzerland
Over 2 years using the app
Shopify replied September 7, 2022

Thank you for writing your review and letting us know that you've had this issue, and I can appreciate the frustration in having to deal with the problem of duplicate barcodes for your products being assigned to incorrect variants.

If you believe the app is not behaving as it should, I'd recommend contacting our support team directly so we can authenticate you on your store and troubleshoot this issue further: https://bit.ly/2AWw5VA.

Edited May 14, 2019

Would love compatibility with Numerous other Labels... pretty frustrating to only be able to chose from such a limited amount of options.
There should also be an option where Barcodes are created automatically.
Having to Manually Create Barcodes every time a new product is added is extremely frustrating and counteractive towards efficiency and productivity.

Nevertheless it is understood that Shopify is an Online Sales platform and not POS, but the option to have Barcodes and a tagging system is defiently in the right direction.
It should just be way more user friendly, offer plenty more options as far as Barcode templates, and the processing flow of getting the barcodes to print should be a whole lot more simpler than it is right now.

Just an Honest review from someone who's been on SHopify for quiet a while now. Thanks.

Chance Vintage
United States
About 2 years using the app
Shopify replied May 16, 2019

Thank you for sharing your experience with us, we value your honest feedback and appreciate you taking the time to share it with us here so that we can continue to improve. I’ve followed up with you via email so that we can discuss this further and I can share your feedback to our development team. Hope to hear from you soon! - Jason, Shopify Support

April 15, 2019

I like the barcode app as a whole but I hate how the Retail Barcode system doesn't print sizes anymore. It makes it 10x harder to tag inventory now instead of it being a simple easy process.

B's Uptown Boutique
United States
About 2 years using the app
Shopify replied June 3, 2019

Thanks for sharing your feedback. The sizes are variants and this can be added to your created label template. You can see a help guide on how to add it here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#create-a-barcode-label-template

We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance anytime. I’ve sent an email to you and so we can get this app working properly for you. Hope to hear from you soon!

- Alex, Shopify Support

Edited May 8, 2023

If you need a simple pricing lable it is good. But does not use standard size lables and has no ablity to other standard size lables. I would love to be able to use a barcord lable that provides for 3 lines not just 2.
A little tired of always beening told to go out an purchased another monthly app to get basic functionallity out of Shopfiy.

Looking Glass Gifts and Gallery
United States
Almost 2 years using the app
Shopify replied May 10, 2023

Thank you for your review! We appreciate the feedback regarding the label sizes and will pass this onto our developers! - Nia, Shopify Support

June 2, 2020

Everything seems to work find except there is no price appeared on the label even though I select the price section. Therefore, we could use this app.

Earth Mart
Thailand
Almost 2 years using the app
Shopify replied June 9, 2020

Thank you for sharing your experience and letting us know that the price isn't appearing, despite selecting this field to be included on your labels. This can sometimes happen for businesses who are using a language, or currency, that isn't currently available on Shopify (https://bit.ly/3hdaSaI). However, this can also happen when product titles are too long, and the label doesn't have enough space to include the pricing.

I'd like to help determine which of these factors are causing the price to not display on your labels, so I'm going to send you an email shortly. I look forward to discussing this with you soon! - Rae, Shopify Support

August 24, 2023

This app has worked great for my business up until about a month ago and now it will no longer work on my MacBook. I am not sure what happened, but I would love if it could be fixed to be compatible with my MacBook. I prefer to use it when printing in bulk.

Mercantile on Main
United States
12 months using the app
Shopify replied August 29, 2023

Hi, there. Thanks for taking the time to leave us a review for Retail Barcodes! We're sorry to hear about these issues that you're running into with the app and your Macbook. We've love to lend a hand in investigating this issue with you. Please use the following link to reach out to our Live Chat via our AI Chat Assistant: https://shopify.link/vRnL. -Imogen, Shopify Support

Edited August 30, 2019

The app works well but I wish there was a feature to add additional size barcodes. I have a small label that I need to use on some products and this app will not allow me to do that.

Grace & Grits
United States
Almost 2 years using the app
Shopify replied September 23, 2019

Thank you for sharing this feedback! In addition to the listed supported label types, we have some extra options at the bottom under "Other Labels". This page from our help docs has some more details! (http://bit.ly/2l0ypDA)

Does the smaller label you're using fit one of these sizes? I will follow up with you via email shortly, in case you needed any further assistance on this. -Lizzy, Shopify Support

October 31, 2020

So you get barcodes, but sadly, they don't work for Google or Amazon...so only for shopify. Wish it was different.

Love on Haight
United States
Almost 2 years using the app
Shopify replied November 4, 2020

Thank you for this feedback. Retail Barcode Labels creates 8-digit product barcodes that can be scanned and used in retail locations. Whereas the UPC codes required by Google and Amazon operate slightly differently. To learn more about how these codes are used on Google, please check out this document: https://bit.ly/3oVwf4c. Equally, this Amazon resource: https://amzn.to/3621odn is helpful, too.

I also recommend looking over this document (https://bit.ly/3mNmSl9) for more details on adding UPC codes to products in Google Shopping, as well as this document (https://bit.ly/364nCLM) that refers to this same process on Amazon.

I'll follow up with you via email so we can discuss this further! - Rae