Reviews (2,372)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining order tracking and enhancing customer satisfaction. It is praised for its affordability, robust features such as easy customization, seamless Shopify integration, and a comprehensive free plan ideal for businesses with fewer returns. The customer support is particularly commended for its efficiency and availability through multiple channels, including phone, chat, and Google Meet. Merchants appreciate its effective management of the returns process, noting it significantly improves customer service and helps retain customers through positive return experiences.
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I continue to get great service. This time from Aditya. Thank you!
I used this app to help me connect AfterShip returns to the website! It was so easy!!! The support center was so helpful
Customer Service was available right away and was so helpful and took care of my request in just under 10 minutes!
Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.
Please everyone be aware. They DO NOT HAVE "free plans". After you install the app, you won't be able to use it unless you subscribe for Free TRIAL. The basic plan starts at $11 per month.
No bueno.
Dear User,
Thanks for providing us the feedback, however, we would like to inform you that we do have the free plan available for AfterShip Returns.
We are assigning one of our support specialists to help you choose the free plan and for anything you may need help with the application and hope to resolve all of your issues.
If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us support@aftership.com
Regards,
Team Returns
I think this is a good app, in terms of customer service. My customers will see its easy to make a return so they will be more likely to buy.
Amazing tool to improve the customer experience and very helpful customer service
Great App! It was so easy to set up and customize! Makes my business run better.
So easy for customers to use. I would highly this app. Best part is, it's FREE.
This app is very organized, and we would've loved to use it, but it does not generate return shipping labels.