Reviews (2,418)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

September 18, 2017

Great application. Works well. The auto sync is every 3 hours.

Trendyhoodie
United States
2 minutes using the app
February 26, 2021

After 1 year using the app, found out there was a bug and it didnt work.
Support tried over and over to solve it and eventually did. they confirmed the bug and could see in the analytics that I didnt use it for a whole year. yet, refused to give me any compensation.
Stay away! poor service poor support.

unlimitedclassics
United States
2 minutes using the app
AfterShip replied February 26, 2021

Hi,

Apologies for the inconvenience caused.

As you are connected with us on the email for your issues.
We will update you soon on this in the meanwhile you can always reach ...

September 4, 2017

Very good application.Has taken my store to the next level.Makes it way easier for the customers to track the shipment.great Job!

Trendoholics
United Arab Emirates
2 minutes using the app
January 2, 2018

very nice app perfect for my visitors! very helpful it save my life from big problem. Recommend to use!!

Warmandpretty
Türkiye
1 minute using the app
August 6, 2017

Was worried about how I could handle returns but this seems to help out

Hvacrmart
United States
1 minute using the app
Edited January 26, 2021

Sumit is the best employee at the company. This app is great. It works. Does what I need it to do. Thanks folks. It is asking me to delete my review but why

aestheticnoir
Canada
June 5, 2021

So easy to set up with all the necessary info needed in the app. But if there are any questions support is quick to follow up with help. I also love the added function of branding and making the app look in line with my store. Great stuff.

NEMA Style
United Kingdom
March 16, 2021

why does not your demo work? Use this url:https://returnsdemo.returnscenter.com/?order_number=1013&customer_email=demo%40aftership.com

HQ Test Store
United States
AfterShip replied March 17, 2021

Hi,

Thanks for your valuable feedback.

We have sent you a separate email with steps to resolve your issue.

Do let us know if you have more suggestions you can always reach ...

July 27, 2021

This app is easy to use and has a free forever plan to get you started. Easy to customize return policy and page. Great customer support!

TYNI2na's Trove
Canada
April 17, 2022

I added this app to help me set up a return procedure for my store. I had some questions about the set up process and reached out to support who quickly helped me out! This app is great for automizing your return process and is customizable for your brand. If you need help with creating return labels this App is sure to help you out!

The Anchor Hanger
Canada