Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

November 11, 2020

Super easy to set up, great support and reviews already coming in. All-round great service and would highly recommend.

Booghe
United Kingdom
About 3 years using the app
August 4, 2021

Customer support 10/10, easy to use 10/10, features 10/10, pricing 8/10 (better than their competitors but ALL review apps are over priced IMO). They do it perfectly... my only gripe is paying £150+ a month for a review app but it beats paying even more for Trustpilot or Feefo etc. and free review apps are too exposed to unverified reviews.

The Gallery Wall
United Kingdom
About 3 years using the app
Edited May 23, 2023

The main highlight is the extremely helpful customer support, especially from Dan & Carlus. The app works well too.

Naturecan UK
United Kingdom
About 3 years using the app
June 25, 2020

Integrating Shopify with Reviews.io has been a real game changer for our business. Positive proof to prospective customers is helping they decision to shop with us rather than others. The whole team are extremely professional and really add value to www.mountaindog.uk in a timely way.

Mountain Dog
United Kingdom
Almost 3 years using the app
March 29, 2023

Really helpful when I needed support on implementing widgets on our website. Connects with Klaviyo and you can do your own HTML designs of emails too. Lot's of functionality.

Hunter and Gather Foods
United Kingdom
Almost 3 years using the app
March 25, 2021

Great app, really helpful for organising UGC and social proof. Easy to work with and navigate. Great having a team to call with any issues.

Nakie
Australia
Almost 3 years using the app
July 15, 2021

Get customer service, always ready to help with any questions or help with updates. Always 5 stars :)

Blue Brontide
United Kingdom
Almost 3 years using the app
August 19, 2021

Glenn in customer success and Mollie in support have both been great - answering queries and helping us get the most out of the platform. Would certainly recommend

Tentsile
United Kingdom
Almost 3 years using the app
Reviews.io replied August 21, 2021

Thank you for taking the time to write this review. We really appreciate the feedback.

November 5, 2021

REVIEWS.io ist ein tolles Produkt und für uns ein echter Gamechanger. Es gibt uns die Möglichkeit, seriöse Kundenbewertungen mit echten Erfahrungen, Fotos und Videos unserer Kunden auf einfache Weise zu verbinden und im Shop darzustellen. Durch diesen User-Generated-Content haben potentielle Käufer die Möglichkeit, an den Projekten von Kunden teilzuhaben. Das deutsche Team mit Shane und Niklas ist großartig. Sie sind nah an der Community und leisten eine großartige Unterstützung. Auch die App und das Dashboard sind schlank und funktionieren gut. REVIEWS.io ist eine Top-Empfehlung.

ofivo
Germany
Almost 3 years using the app
January 18, 2021

Thanks Glenn for your help with showing me how the app works - this was really useful. The app is really great. I feel you can really tailor it to your needs and after a little tour showing me the functionality, its a actually a really straightforward app to you use and an invaluable tool for my business.

The Other Saint
United Kingdom
Almost 3 years using the app